How can I factory reset this laptop?

AlfieSugden
AlfieSugden Member Posts: 16 Troubleshooter
edited October 2023 in 2020 Archives
I had Already started a question last week and this is continuing it. I have called acer and they say that the laptop is too old for the recovery disks, how can I reset it (the laptop has no OS.) Also I can't get the eRecovery Media as I am in the UK.

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,297 Trailblazer
    Hello,
    Could you give me the first ten characters of the laptop serial number (S/N)?
    France
  • AlfieSugden
    AlfieSugden Member Posts: 16 Troubleshooter
    ok sure, LXAJSOX090
  • AlfieSugden
    AlfieSugden Member Posts: 16 Troubleshooter
    the laptop in question is an Acer Aspire 5720 from 2008
  • AlfieSugden
    AlfieSugden Member Posts: 16 Troubleshooter
    edited June 2020
    I have also asked the original owner of the laptop on how he reset it leading to no answer, so any iso's/disks would be good!
  • laurent_14
    laurent_14 ACE Posts: 10,297 Trailblazer
    Hello,
    The only solution is to download the ISO file of Windows Vista home premium 32-bit. You should find by googling windows vista home premium iso. This laptop was shipped with SP1.
    France