next@acer 2020

Backlight Bleed

shreyvatsashreyvatsa Member Posts: 6

Tinkerer

I have Nitro AN515-43, with Ryzen 5 3550H and Gtx 1650. I have received the laptop with backlight bleed. I am attaching a picture of it. Should I return it or is this normal with IPS displays, or with Acer products?
Also, is there any chance of getting a worse product after exchange?

Best Answer

  • egydiocoelhoegydiocoelho Posts: 54,878 Trailblazer
    Accepted Answer
    This problem occurs quite frequently on IPS displays. See this Acer article: https://us.answers.acer.com/app/answers/detail/a_id/48223/~/troubleshooting-backlight-bleeding-and-light-leakage
    If you can still exchange with the seller, the other model may come with more light bleeding or less light bleeding.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 54,878 Trailblazer
    Accepted Answer
    This problem occurs quite frequently on IPS displays. See this Acer article: https://us.answers.acer.com/app/answers/detail/a_id/48223/~/troubleshooting-backlight-bleeding-and-light-leakage
    If you can still exchange with the seller, the other model may come with more light bleeding or less light bleeding.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • shreyvatsashreyvatsa Member Posts: 6

    Tinkerer

    This problem occurs quite frequently on IPS displays. See this Acer article: https://us.answers.acer.com/app/answers/detail/a_id/48223/~/troubleshooting-backlight-bleeding-and-light-leakage
    If you can still exchange with the seller, the other model may come with more light bleeding or less light bleeding.
    Thank You. The answer was helpful.

  • egydiocoelhoegydiocoelho ACE Posts: 54,878 Trailblazer
    You are welcome.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VincePVinceP Member Posts: 1 New User
    Did you return it? I also bought the same laptop and have similar backlight bleed
  • shreyvatsashreyvatsa Member Posts: 6

    Tinkerer

    I bought it online from Flipkart. I asked them to replace it, but they have been postponing the replacement since 8/6/20.
    Now I am considering to file a case in consumer forum.
    But, similar problem is there in many of Nitro 5s. May be I will get something similar after replacement. Anyhow, one of my friend has the same laptop and his screen is totally fine.
    Did you return?
    Anyway, its not not increasing, but is really prominent, somtimes even in well lit conditions, obviosly with 100% brightness.
  • huycanktshuycankts Member Posts: 2 New User
    i have just bought Acer Nitro 5 A515-43 and have same problem with you, maybe we need to live together with this bug


  • shreyvatsashreyvatsa Member Posts: 6

    Tinkerer

    Both the laptops have the bleeding issue on same spots.
    Stay Safe.
  • egydiocoelhoegydiocoelho ACE Posts: 54,878 Trailblazer
    I would try to return it to the seller.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • huycanktshuycankts Member Posts: 2 New User
    I would try to return it to the seller.
    i try to contact with customer service of Acer, and they said it was a part of IPS issue, so cant change another laptop
  • egydiocoelhoegydiocoelho ACE Posts: 54,878 Trailblazer
    But is your notebook still within the RMA deadline with the seller? You may be able to exchange for another identical model.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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