Black screen on predetor helios 300 2019

Samyd987
Samyd987 Member Posts: 1 New User
edited November 2023 in 2020 Archives
Hi guys, today suddenly while I plugged in my laptop to the charger, a black screen showed up with nothing(i can hear the system also the led and rgp lights are on) and every time I open the device there is nothing showing up, I tried :
1-pressing on the power button for 60 seconds
2-cleaning the ram slots
3-also turning the device on and off several times
I'm not an expert on laptops but when I opened the device I found some kind of paste on the sides of either the cpu or gpu(I'm not sure), is that related to the problem, I included the picture? 

Answers

  • AlucardtheSauseBoss
    AlucardtheSauseBoss Member Posts: 2 New User
    Hey I have the same problem but I just got the acer predeator helios 300 delivered today from fedex. I tried turning it on and the steps you listed and still have same problem. Please tell me if you got an answer after a year. Thanks