Windows update 1909 caused synaptics touchpad to work incorrectly on Acer Aspire V5-122P laptop

joemello

My Acer Aspire V5-122P laptop, running Windows 10 on February 23 downloaded the Feature update version 1909.  As soon as the update installed the touchpad stopped working properly.  More specifically it lost the ability to be precisely controlled.  It worked perfectly prior to the update.

More interestingly, not that far back Microsoft sent out the Creator update.  This update cause the same exact problem.  After several attempts to get help from Microsoft another update corrected the issue.  But now update 1909 has cause the problem again.  

I have already tried to uninstall and reinstall the drivers and to roll back the drivers and then update, all the normal basics that any of us would try to no avail.  Even had Microsoft walk me through a complete fresh start of Windows and that fixed it momentarily.  Within 5 minutes Windows download the update again and the problem started right up again.

Has anybody on her experienced this or have a method to fix this as it is clearly an issue caused by the 1909 update to Windows.  I know that someone is going to say well just uninstall that update, well that's exactly what I did when the Creator update caused the problem, but it was a nuisance because Windows would constantly reinstall the update.

Please help, this is a tool I rely on for work.  Any help is much apprecieated.

Thank you.

GAMING6698

@joemello
Which update Windows would constantly reinstalling?

joemello

1909 for Windows 10

GAMING6698

@joemello
New window 10 version 2004 is available.
Update and check if problem solved 

joemello

I just finished installing version 2004 as you suggested and now the touchpad does not work at all.  There is not even a pointer on the screen.  I have checked in device manager to be sure the drivers are installed and they are and reporting working properly.
Where can I go from here?

lukaslegros

Please look forward to the newer updates