Windows Hello fingerprint recognition is unavailable on TravelMate X3410-M
Hello community!
I have an X3 travelmate notebook since the beginning of this year. It was fine till yesterday. Yesterday stopped working the touchpad, I have to reboot my notebook in force mode - power btn long press, and I start the Windows again.
I think it was the lastest point when my notebook's fingerprint sensor was usable. So I powered on my notebook I can't login "with my finger". I logged in with PIN and checked the "Windows Hello fingerprint" options and I see: "This service is not available, not detected compatible hardware".
I opened the Acer support page, I download the "EGISTEC" fingerprint sensor driver. I unpacked the zip, in cmd (run as administrator) I started the install.bat and I got message: install finished.
Reboot Windows. Nothing. I installed AGAIN. Nothing.
I checked in Windows Device Manager. I can't find any device which named for example "fingerprint" or "egistec". BUT in the list in USB controllers category I see an "Unknown USB Device (Device Descriptor Request Failed)".
I tried:
Right click, update driver, reboot -> nothing happened, but the Windows is upgraded to the new build. Hurray. Bah.
Right click, remove device, I waited a little bit, refresh, unknown device in the list again
Right click, remove device, starting install.bat, its installed -> nothing
I checked the install.bat - with pnputil tried uninstall the fingerprint sensor driver. Then Windows reboot, and I tried install again. Its installed 1 package and nothing happened.
It was broken? Hardware issue?
I need this pc to my work I can't to send it to maintenance or reinstall Windows.
I think about start an Ubuntu 18.04 to test from pendrive, but I don't have much any hope in Ubuntu (about fingerprint sensor recognition).
So. What can I do with this pc at home?
Best regards!
