No battery present (255% available (plugged in))

Sharmanuj
Sharmanuj Member Posts: 2 New User
edited October 2023 in 2020 Archives
Hi,

I am getting the issue for "No Battery present, 255% available (plugged in)", screenshot given below.
System Info : 
Machine : Acer One 14
Model : Z1402-387D
OS : Winndows-10 Pro, patch 1909
Issue occurance since : 29th May 2020

I tried the battery driver uninstall optionn from Device manager, no luck with that. try setting up the default BIOS setting. that also did not work.
Please update me with any solution for this.

Answers

  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    With the charger plugged in, laptop turned on and Windows booted, what happens when you pull the charger plug? Does the laptop stay on? Does the charging icon change? Jack E/NJ

    Jack E/NJ

  • Sharmanuj
    Sharmanuj Member Posts: 2 New User
    As soon as charger plugged out, system shut down after 10-15 seconds
  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    The battery pack either needs its connector re-seated to the mainboard or needs to be replaced. 15 screws must be removed from the bottom cover and the cover removed to access the battery pack and connector. Google new battery pack part # 'kt.0030c.001' or 'celexpert as14a' for vendors convenient to your location. About $25USD. Jack E/NJ




    Jack E/NJ