Win 10 hibernates spontaneously [Model Name: SF514-54T | Part Number: NX.HHYEV.001]

mentos

Hi,

a few weeks ago my acer Swift SF514 started to hibernate spontaneously. There might be a few consecutive days with flawless operation and then there are days with 2-3 hibernation events. This is especially annoying when I am in video conferences.

Windows 10 Event log shows errors like the following around the time of the hibernation.

I would be grateful for any hints of tipps.

mentos

"ESIF(8.6.10401.9906) TYPE: ERROR MODULE: DPTF TIME 5968340 ms DPTF Build Version: 8.6.10401.9906 DPTF Build Date: Jun 14 2019 17:55:37 Source File: c:\jenkins\workspace\dptf\src\dptf\sources\manager\domainworkitem.cpp @ line 79 Executing Function: DomainWorkItem::writeDomainWorkItemErrorMessagePolicy Message: Unhandled exception caught during execution of work item Framework Event: DomainPowerControlCapabilityChanged [25] Participant: TCPU [6] Domain: Invalid [0] Policy: Passive Policy 2 [2] Exception Function: Policy::executeDomainPowerControlCapabilityChanged Exception Text: invalid map<K, T> key"

Commodore_1995#

Did this problem occur after any windows update? Have you tried to restore windows to an earlier date than the problem? Does the windows event viewer record any facts?