Win 10 hibernates spontaneously [Model Name: SF514-54T | Part Number: NX.HHYEV.001]

mentos
mentos Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hi,

a few weeks ago my acer Swift SF514 started to hibernate spontaneously. There might be a few consecutive days with flawless operation and then there are days with 2-3 hibernation events. This is especially annoying when I am in video conferences.
Windows 10 Event log shows errors like the following around the time of the hibernation.
I would be grateful for any hints of tipps.

mentos

"ESIF(8.6.10401.9906) TYPE: ERROR MODULE: DPTF TIME 5968340 ms DPTF Build Version: 8.6.10401.9906 DPTF Build Date: Jun 14 2019 17:55:37 Source File: c:\jenkins\workspace\dptf\src\dptf\sources\manager\domainworkitem.cpp @ line 79 Executing Function: DomainWorkItem::writeDomainWorkItemErrorMessagePolicy Message: Unhandled exception caught during execution of work item Framework Event: DomainPowerControlCapabilityChanged [25] Participant: TCPU [6] Domain: Invalid [0] Policy: Passive Policy 2 [2] Exception Function: Policy::executeDomainPowerControlCapabilityChanged Exception Text: invalid map<K, T> key"

Answers

  • Did this problem occur after any windows update? Have you tried to restore windows to an earlier date than the problem? Does the windows event viewer record any facts?
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  • billsey
    billsey ACE Posts: 34,164 Trailblazer
    You likely have an open source application that uses the Jenkins continuous integration framework. It's throwing an exception which is mucking with the power parameters such that they tell the OS it's time to hibernate. It's also possible that Intel is using Jenkins in their DPTF drivers, in which case the bug is in their lap... You might be able to update those drivers for a fix.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.