PredatorSense not starting and Turbo button not working

gershonmorgenstern

Hi all,

I suppose I should be thankful that this problem is less major than what I previously had when I first bought the laptop.
As mentioned in another post, I had to send the laptop for repair immediately after buying it due to constant bluescreens. Apparently it must have been a manufacturing fault. Acer found some issues and replaced several parts in it apparently. The laptop (Predator PH317-53) now works perfectly or almost: 
Since it returned from repairs, PredatorSense no longer runs and I can't open it (the logo does not even appear) as if it's been disabled. Of course, I can't use the Turbo button either, meaning the overclocking and temperature controls can now no longer be used which I liked.

Is there a reason for this do you think? And any way to get it running?
I tried downloading predator sense from the driver section with the correct model however then it comes up with this message when I try to run the setup: "Sorry! This computer is not supported" (What?? I searched for the right model and it even gives it in its folders as a supported model).

All in all, really odd. I am however happy to have my laptop now working. I just would like to have the turbo function back so I can stop it from overheating when I#m doing heavy gaming in the future.

gershonmorgenstern

Thank you for your help.

Given that I have been helped, I think it is always good form to share what solved it.

I contacted Acer support (yes, right after posting here) and they got back to me the next day by email (very fast imo).
They told me to download this: https://filex.acer-euro.com/link/U45CNZT2OrsJnYJxehcPri
(I think it's a registry or BIOS batch file)

then run the command prompt as admistrator and run it:

(cd ..
cd ..
cd PH317
PH317.bat  )

After it ran a fix, I was able to use that installation again that I mentioned above and now it works again.

Thank you Acer support! and thank you egydiocoelho for replying.
Have a wonderful weekend.

Commodore_1995#

As you have your notebook for repair, probably the model name must be wrong in the bios. Can you enter the exact name that appears here and enter it?

gershonmorgenstern

Thank you for your help.

Given that I have been helped, I think it is always good form to share what solved it.

I contacted Acer support (yes, right after posting here) and they got back to me the next day by email (very fast imo).
They told me to download this: https://filex.acer-euro.com/link/U45CNZT2OrsJnYJxehcPri
(I think it's a registry or BIOS batch file)

then run the command prompt as admistrator and run it:

(cd ..
cd ..
cd PH317
PH317.bat  )

After it ran a fix, I was able to use that installation again that I mentioned above and now it works again.

Thank you Acer support! and thank you egydiocoelho for replying.
Have a wonderful weekend.

Commodore_1995#

I believe that this file corrects the model name in the bios.