Acer Aspire 7 A715-72G-79R9 Touchpad isnt working

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mrg0213
mrg0213 Member Posts: 4 New User
edited October 2023 in 2020 Archives
So my touchpad hasn't been working for quite a bit so I did some snooping online and this was displayed. How should I fix this? I can't download drivers as they arent connected and Ive tried the advanced and basic switch in BIOS. Any help would be appreciated.

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  • Commodore_1995#
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    What happens when you reset the battery?
    When you change the touchpad on the bios to basic mode, does it work? What is the version of the bios?
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  • mrg0213
    mrg0213 Member Posts: 4 New User
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    I just tried resetting the battery and sadly it didn't work. The BIOS is v1.19. The touchpad does not work in basic or advanced.
  • mrg0213
    mrg0213 Member Posts: 4 New User
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    I should also mention I've tried disabling and reenabling the touchpad with F7 (and fn + F7) and while it may show that the touchpad is enabled, it is not functioning. 
  • Commodore_1995#
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    OK! Have you checked if the touchpad is activated here?

    Are there any drivers with problems in the device manager? Did this problem occur after any windows update? Despite being a risky procedure, what happens when you update the bios to version 1.28? https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.28_A_A.zip?acerid=637032639261317550&Step1=NOTEBOOK&Step2=NITRO&Step3=NITRO AN515-52&OS=ALL&LC=pt&BC=ACER&SC=PA_3
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mrg0213
    mrg0213 Member Posts: 4 New User
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    The touchpad is activated. It does not work. Also there are no driver problems displayed because it says that the hardware is not connected. It happened randomly one day. I will try to update the BIOS tonight.
  • Commodore_1995#
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    OK! Do the procedure carefully. If the bios update doesn't work, try reinstalling windows by pressing alt + f10 before the Acer logo.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)