Acer Predator Helios 500 wont boot into post.

Assm0nky

I picked up a predator 500 ph517-61-r0gx off new egg a couple months ago, was wotking fine untill last night while playing snowrunner it powered off (no shutdown screen, more of a hard turn off, like a conplete loss of power). When i try to start it up my boot process doesnt even make it to post. Ive tried with and without the battery plugged in, i held the power for 15 seconds without the battery or being plugged in to dicipate any storred charge, i made sure the cpu looked good, i unplugged the cmos battery to clear the bios. Im nkt sure what to try next any ideas would be apreciative.

Thankd in advance

     And as a recap its an amd acer predator helios 500 ph517-71-r0gx

Commodore_1995#

Press this button for five seconds, with the computer turned off and the power adapter disconnected, and let the notebook rest for five minutes.

Assm0nky

Unfortunatly it still looses power 3 seconds after i turn it on

Commodore_1995#

Can you verify that this button is being pressed by placing a few layers of electrical tape?

Assm0nky

The battery disconect button?

Commodore_1995#

No. The button I checked is the power interruption button.

The battery reset button is next to the ssds. Can you send a picture of the motherboard?

Assm0nky

Ok sorry about that i missed the other button on the photo, not at the moment, im not home at the moment

Commodore_1995#

It's that button that I marked under the heatsink.

Assm0nky

There is no button on my motherboard

Commodore_1995#

Is your notebook still under warranty? What happens if you replace the cmos rtc battery?

Assm0nky

Warranty ended at the beginning of the month...... ill check the size and pick one up this weekend

Commodore_1995#

In addition to the rtc battery, try disconnecting the lithium battery and pressing the power button for 30 seconds.

Assm0nky

egydiocoelho said:

In addition to the rtc battery, try disconnecting the lithium battery and pressing the power button for 30 seconds.

It took me a couple days, i had to order a battery because it was dead, but that wasnt the issue....

Commodore_1995#

Have you ever tried to disconnect rams, hdd and ssds and then tried to connect them individually? furthermore, is your notebook under warranty? 

Assm0nky

egydiocoelho said:

Have you ever tried to disconnect rams, hdd and ssds and then tried to connect them individually? furthermore, is your notebook under warranty? 

Warranty ended on may 2nd... and seeing how im not making it into the bios i havent reinstalled my storage incase i needed to do something else with the motherboard.... ill try dropping it down to one stick of ram

Assm0nky

So ive concluded either my mobo shorted out or my bios is corrupt..... thanks for your help @egydiocoelho

Commodore_1995#

I don't know if Acer has expanded the warranty because of the pandemic, as some manufacturers have done. I suggest that you contact Acer technical support to find out if they can check your motherboard, due to the pandemic.

xapim

Assm0nky i think probably acer have extended the warranty periods due to the pandemic as all other major manufacturers did the same contact them directly and ask them

Assm0nky

It would be through acer if i bought it from newegg?

xapim

Assm0nky contact acer support directly make sure you have your purchase receipt they will guide through it most times going through the seller will only slow things down as they might not know what to do anyway better to go straight to the manufacturer

Assm0nky

xapim said:

Assm0nky contact acer support directly make sure you have your purchase receipt they will guide through it most times going through the seller will only slow things down as they might not know what to do anyway better to go straight to the manufacturer

Yea ima gonna leave this to tinker with, i sent a ticket in and they want $800....