What's wrong with my laptop and how do I fix it?

Lula303
Lula303 Member Posts: 3 New User
edited March 2024 in 2020 Archives
Neither of my desktops seem to work. One of them is completely black and I can only open google chrome in the tool bar. The other only loads the personalized background and nothing else. But other than that, chrome works fine. But i'm worried I  will loose my family photos.

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder
    One boots to a black screen with the Task bar and the other one boots to the desktop with only the task bar?
    Odds are you have a virus. Will you be able to download, install, and run a Antivirus/antimalware program?
  • billsey
    billsey ACE Posts: 35,298 Trailblazer
    @Lula303 it would help a lot to know which laptops you have, there should be model numbers... Are they Windows laptops or Chromebooks? Knowing the model numbers will help with recovering the photos if we're not ale to get the OS back fully, though likely it's fixable.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Lula303
    Lula303 Member Posts: 3 New User
    @philetus how would I download an antivirus? 
  • Lula303
    Lula303 Member Posts: 3 New User
    @billsey How do I find out the model numbers? I think it's a windows.
  • philetus
    philetus ACE Posts: 4,759 Pathfinder
    Lula303 said:
    @philetus how would I download an antivirus? 
    Go to this link:  https://www.malwarebytes.com/mwb-download/thankyou/
    The download should start automatically, click save and observe where it will be saved. Scroll the page up and you will find instructions.
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