Acer aspire ES1-420 touchpad cursor is lagging and sometimes freezing.

steve747

Hello. My Acer aspire ES1-420 touchpad cursor is lagging and sometimes freezing. I have updated drivers and chatted to Microsoft support and no luck. it's still the same.

[Edited the thread to add model name to the title and to add issue detail]

GAMING6698

@steve747

1. Press Windows + X keys from the keyboard and click on Control Panel.

2. Click on Mouse.

3. On the Device Settings tab of the Mouse Properties screen, click the Disable button to turn off the Touchpad.

4. Restart the system and Enable

steve747

Hello Thanks for the message. I disabled the touchpad and enabled it and no luck it still lags

GAMING6698

@steve747
Boot in bios then under main tab find touchpad then change setting from basic to advanced 
Now, save and exit 
(If option is not there then Press CTRL+S under main tab)

egydiocoelho

Run this touchpad firmware: https://global-download.acer.com/GDFiles/BIOS/Firmware/Firmware_Synaptics_1.17_A_A.zip?acerid=636033958761857530&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE ES1-420&OS=ALL&LC=en&BC=ACER&SC=PA_6

steve747

hello, the link you sent didn't seem to work. I installed it and ran the application file and it said reflash cannot find firmware updates for the devices on this system. So the cursor still lags and freezes.

egydiocoelho

Is your touchpad synaptics or elantech? What happens when you reset the battery?

https://youtu.be/NfhgnxUJoZo

steve747

Hello. I found the battery reset hole and it didn't work. The cursor is still the same, lagging and freezing. I think the drivers are Synaptic. Maybe the touchpad itself is faulty

egydiocoelho

Can you check here if the touchpad is synaptics or elantech?

jdtxgc

Go no farther than our firm if you want a painter and decorator in South London.

Puraw

Hi @steve747

If you haven't already tried this; Restore your system to an earlier point, type “Create a Restore Point” in Search and select “System Restore” at the top of that window, chose a date when the curser was working OK.