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Acer Nitro 5 17.3” not Turing on out of box AN517-51-78CW

tmorrtmorr Member Posts: 3 New User
I recently purchased this laptop but it is not powering on all I’m getting is a blue or amber status light when I plug the charger in. Have also tried plugging  phone into it and power is coming out of the USB ports. 
Help Please!!
I need this laptop working ASAP and would prefer not to send it back and wait 8 weeks. 

FAQ & Answers

  • brummyfan2brummyfan2 ACE Posts: 15,342 Trailblazer
    Hi,
    Switch off the laptop(press power button continuously until it switches off) disconnect AC adapter, press power button for 12-15 Secs, leave the laptop to rest for a while(15-20Mins), reconnect AC adapter and let the battery fully charged before trying to start.
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • tmorrtmorr Member Posts: 3 New User
    how do I know if it has switched off?

  • tmorrtmorr Member Posts: 3 New User
    @brummyfan2 how do I know if it is fully charged?
  • brummyfan2brummyfan2 ACE Posts: 15,342 Trailblazer
    Hi,
    When it's switched off the indicator lights 3 & 4 will be off, when the battery is fully charged 4 will change to blue from amber.

    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
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