Headphone jack issue Acer Spin 3

chabeck

I have a brand new Acer Spin 3 and the headphone jack/software response is intermittent. When I plug my headphones into the jack, I get a notification asking what I just plugged in. When I select "headphones," and hit enter, most of the time nothing changes; the audio still comes from the speakers. Rarely, however, the audio will switch to the phones and the audio is good quality. Using a separate set of headphones, I get no notification, but the audio from the phones is muffled and low and in only one ear. Both of the phones work fine on my smartphone, so it is not a headphone hardware issue. Do I need to send this computer back or is there a known fix?

Commodore_1995#

How much time do you still have to trade with the seller? Can you provide the exact model? Example SP513-51-58VH. Also, did you check in the realtek audio console program?