Computer shutdown when loading a cd in the optical drive - Aspire Z3-615

JuanR
JuanR Member Posts: 1 New User
edited March 1 in 2020 Archives
I own an Aspire Z3-615, after the latest Win10 update every time I load a disk in the DVD unit, the computer shut down - black screen, heard noises from the DVD unit, and later totally power off. I already reinstalled the system without improvement. Maybe I need updated drivers for the optical unit (HL-DT-ST DVDRAM GUA0N) but had no luck finding it.

Answers

  • Are any errors registered in the windows event viewer? Have you tried to uninstall the dvd driver in the device manager?
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