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Aspire A315-42 Touchpad drivers not working after Windows 10 Upgrade

jnaylor92jnaylor92 Member Posts: 1 Newbie
Hello all,

I have recently rebuilt my Aspire A315-42 I have installed all of the drivers however my touch pad still does not work. Has anyone else had this issue or know what I need to do to fix it?

The driver page says to install the Serial IO driver first, however there does not seem to be one for the A315-42, the only ones I can find are for Intel and this is an AMD :confused:

Thanks in advance for any help

FAQ & Answers

  • Rudy21Rudy21 ACE Posts: 1,508 Pathfinder
    jnaylor92 said:
    Hello all,

    I have recently rebuilt my Aspire A315-42 I have installed all of the drivers however my touch pad still does not work. Has anyone else had this issue or know what I need to do to fix it?

    The driver page says to install the Serial IO driver first, however there does not seem to be one for the A315-42, the only ones I can find are for Intel and this is an AMD :confused:

    Thanks in advance for any help
    Please let us know the reason for updating the drivers.. 

    Is that your touchpad stopped working or unable to use the advanced features..?
    Click on 'Yes' if the comment answers your question
    Hit 'Like' if you find the answer helpful!  :)  :)
  • VoisceVoisce Member Posts: 10 New User
    edited May 21
    I have the same model and the same problem. I've tried installing Synaptic drivers (and then rolling back to Windows-approved) but that doesn't work. I've tried updating HID device drivers and that doesn't work. I've reinstalled Windows, and nothing.
  • VoisceVoisce Member Posts: 10 New User
    Sorry, I didn't answer your question exactly - It works in basic mode, but with no features - just point/click, no scroll or gestures. It doesn't work at all in advanced mode. The oddest thing is that it worked for a couple days (in advanced) after I updated to the latest BIOS, then stopped working (in advanced).
  • egydiocoelhoegydiocoelho ACE Posts: 47,837 Trailblazer
    Try pressing fn + f7, just f7 and fn + aly + f7. update the bios for this version:

    Correct device manager touchpad information error when hybrid shutdown. 2. Modify touchpad reset timing. Data: 2020/05/11 Version: 1.08 Vendor: Acer Tamanho: 20.0 MB Download

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VoisceVoisce Member Posts: 10 New User
    Try pressing fn + f7, just f7 and fn + aly + f7. update the bios for this version:

    Correct device manager touchpad information error when hybrid shutdown. 2. Modify touchpad reset timing. Data: 2020/05/11 Version: 1.08 Vendor: Acer Tamanho: 20.0 MB Download

    Thanks!
    It's not the f7 key, I tried that.
    Não é a tecla f7, tentei isso.
    I have BIOS 1.17 from Acer. Should I replace it with version 1.08 that you linked?
    Eu tenho o BIOS 1.17 da Acer. Devo substituí-lo pela versão 1.08 que você vinculou?


  • VoisceVoisce Member Posts: 10 New User
    edited May 22
    I'm sorry, I actually have the A315-41, which has a different BIOS - I apologize! But other than that, I have the exact same problem as the original post.
  • egydiocoelhoegydiocoelho ACE Posts: 47,837 Trailblazer
    @Voisce What is the exact of your model? Example AN515-51-75KZ.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • egydiocoelhoegydiocoelho ACE Posts: 47,837 Trailblazer
    @Voisce You already have the latest bios version. When you press ctrl + s on the bios, does the touchpad function appear?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VoisceVoisce Member Posts: 10 New User
    Yes, and when I switch it to Basic, I can use the touchpad, but no scroll or gestures. When I switch it to Advanced, I can't use it at all.
  • egydiocoelhoegydiocoelho ACE Posts: 47,837 Trailblazer
    @Voisce Ideally, you should create a new topic. Add me by putting an @. That way, your question will be visible to other users.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VoisceVoisce Member Posts: 10 New User
    Will do! Should I put your @ in the subject line or in the description?
  • egydiocoelhoegydiocoelho ACE Posts: 47,837 Trailblazer
    @jnaylor92 The Voisce user solved the problem by resetting the battery:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VoisceVoisce Member Posts: 10 New User
    Try pressing fn + f7, just f7 and fn + aly + f7. update the bios for this version:

    Correct device manager touchpad information error when hybrid shutdown. 2. Modify touchpad reset timing. Data: 2020/05/11 Version: 1.08 Vendor: Acer Tamanho: 20.0 MB Download

    Thanks!
    It's not the f7 key, I tried that.
    Não é a tecla f7, tentei isso.
    I have BIOS 1.17 from Acer. Should I replace it with version 1.08 that you linked?
    Eu tenho o BIOS 1.17 da Acer. Devo substituí-lo pela versão 1.08 que você vinculou?


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