Integrated webcam problems

MonkeyMarcUK
MonkeyMarcUK Member Posts: 4 New User
edited March 2024 in 2020 Archives
Hi All
New here, and hoping someone might be able to help. 
I have an All-in-one Acer Aspire U5-620. A few weeks ago my integrated webcam started displaying a thin vertical line. These have multiplied into about 6 lines. I have tried reinstalling drivers, with no positive impact. Can anyone give a suggested reason or fix? I have a feeling it's probably a replacement part :(
Kind Regards
Marc

Answers

  • Have you tried to uninstall the webcam driver in the device manager?
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  • MonkeyMarcUK
    MonkeyMarcUK Member Posts: 4 New User
    Have you tried to uninstall the webcam driver in the device manager?
    Hi
    Yes - i have done that. And looked for the latest drivers. 
    Kind Regards
    Marc
  • Does the same problem occur when reinstalling windows, pressing alt + f10 before the Acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MonkeyMarcUK
    MonkeyMarcUK Member Posts: 4 New User
    Does the same problem occur when reinstalling windows, pressing alt + f10 before the Acer logo?
    Yes, it is still there
  • billsey
    billsey ACE Posts: 35,229 Trailblazer
    I believe you were correct in your first assessment, it's a hardware issue in the camera itself. The Acer part number for the camera module is 57.SUPD1.001.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • msjenn
    msjenn Member Posts: 1 New User
    Hi All
    New here, and hoping someone might be able to help. 
    I have an All-in-one Acer Aspire U5-620. A few weeks ago my integrated webcam started displaying a thin vertical line. These have multiplied into about 6 lines. I have tried reinstalling drivers, with no positive impact. Can anyone give a suggested reason or fix? I have a feeling it's probably a replacement part :(
    Kind Regards
    Marc

    Hello, I have the exact same problem.  I was right in the middle of a Zoom meeting, then an orange vertical line suddenly appeared in the middle of my video camera display!  Did the driver fix, restarted computer, adjusted resolution, nothing.  Why would this happen?  Has anyone come up with a reason or actual fix yet?

    -Jenn

  • @msjennIs your model the U5-620 too?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)