Automatic shutdown problem and black screen crash.

Agentnexus
Agentnexus Member Posts: 4 New User
edited October 2023 in 2020 Archives
I have an acer aspire e 14 E5-475G-39SA. I have a problem with the battery. I was playing a game and frequently checking my battery since it happened a lot lately and while I was checking the battery was about 58% then it automatically shut off. Then I turn it on and like nothing happened. At first I had a problem with a black screen crash with a noisy buzz sound and tried to update my drives and it didn’t work. This happened when I started changing ssd as my boot drive.

Answers

  • Hello! Try disabling fastboot in bios and fast startup in windows power options. Also, check the battery status with hwinfo64.
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  • Agentnexus
    Agentnexus Member Posts: 4 New User
    General Properties                                                              
    Device Name:                                                                    AS16A8K
    Manufacturer Name:                                                              LGC
    Serial Number:                                                                  12376
    Unique ID:                                                                      12376LGCAS16A8K
    Chemistry:                                                                      Lithium Ion
    Designed Capacity:                                                              40880 mWh
    Full Charged Capacity:                                                          27725 mWh
    Wear Level:                                                                     32.2 %
    Current Power Status                                                            
    Power Status:                                                                   Discharging 
    Current Capacity:                                                               27068 mWh (97.6 %)
    Current Voltage:                                                                16.045 V
    Discharge Rate:                                                                 -12863 mW 
    this is the result of the hwinfo64. Is this bad?