automatic shut down problem whenever i plugged in/out earphone aspire 5 (A515-54G-704H)

mrpoon
mrpoon Member Posts: 1 New User
edited December 2020 in Aspire Laptops
I have the acer aspire 5 (A515-54G-704H) and lately i am encountering a automatic shut down problem whenever i plugged in/out earphone. Anyone has any idea why this is happening?
 Note: i am using windows 10

Answers

  • Guitarstar
    Guitarstar Member Posts: 2 New User
    I have the same problem just got a Brand New ACER A515-15 i7 10th Gen,
    Whenever I remove the headphones the computer shuts off without doing a normal shut down it just turns off. 
  • Puraw
    Puraw ACE, Member Posts: 11,519 Trailblazer
    mrpoon said:
    I have the acer aspire 5 (A515-54G-704H) and lately i am encountering a automatic shut down problem whenever i plugged in/out earphone. Anyone has any idea why this is happening?
     Note: i am using windows 10
    Same laptop and just updated with KB5001391 W10 20H2 19042.964 Home single language

    This problem is hardware related, after updating windows and unplugging my earphone, 2 ring (3 contacts), 3.5mm jack (without mike) my Acer Aspire 5 laptop shuts down (no event errors other than "Unexpected Shutdown). When I use a 3 ring TRRS jack earphone (3.5mm) that includes a mike contact no issues when unplugging. Seems that the 2 ring jack (without a microphone connection) is not compatible with our laptop model. These are brand new earphones and I tried 2 different "2 ring" jacks (both new) with the same negative result (laptop will shut down when unplugging this type of jack)