Aspire A3 stucked on Acer logo screen after unsuccessful installation of Windows 10

KirVend
KirVend Member Posts: 7

Tinkerer

edited October 2023 in 2020 Archives
Hi everyone,
My sister has an Acer A315-21-90VF
AMD Dual-Core Processor A9-9420
AMD Radeon R5 Graphics
12 GB DDR4

It was very slow and full of files and softwares for years and she told me that, in the last month, sometimes it gave her "no bootable device" black screen.
I decided to format it and reinstall Windows 10 home. I used the media creation tools to create a bootable USB with the os. 

Everything was fine, I formatted and deleted all the partitions and created a new ones but, when it was installing Windows, suddenly it gave me this error:

"Code error 0x800701B1

Windows cannot install required files. Make sure all files required for installation are available, and then restart the installation."

So I cancelled the installation process (I could do nothing but this) and the PC restarted but, with that, nothing's happening now, just the logo screen.
I just can turn on the PC but it stucks on logo screen (only the Acer word displayed, not even the tagline "Explore beyond limits" or the loading circle). If I press F2 for the bios, nothing, either F12 for the boot menù. If I insert Usb (with a new Windows 10 installation) It doesn't start in any way I tried. I only can turn off the PC or restart with alt+ctrl+canc combination.

I tried to reset the CMOS battery with a pin in the hole on the back.
I even tried to use the HDD as an USB external HDD on my pc and reinstall Windows 10 on it, and It worked, but in my sister's PC nothing has changed.
I tried to remove the 8GB RAM and the hard disk, turn on without them, but nothing, only the Acer screen.

What can I do? Is a software problem or could be a hardware type one - the motherboard -?

Thanks

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 8,202 Trailblazer
    edited May 2020
    @KirVend looks like software related problem 
    Need bootable usb to install Window, do you have any other window system?
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • KirVend
    KirVend Member Posts: 7

    Tinkerer

    @KirVend looks like software related problem 
    Need bootable usb to install Window, do you have any other window system?
    I have Windows 7 but I do I start my bootable USB? 
  • GAMING6698
    GAMING6698 ACE Posts: 8,202 Trailblazer
    @KirVend format your USB Create new bootable USb.
    In window 7 laptop, Download rufus and download window 10 iso.
    After downloading insert your usb→open Rufus→select iso→partition scheme GPT→ready
    (Ignore other settings)

    After completing above steps, install new window in your acer laptop.
    ((While you are in window installation page accept licence then you get two options custom or upgrade, select custom then select acer disk(in which window is installed) then format→next→go ahead))
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • KirVend
    KirVend Member Posts: 7

    Tinkerer

    @KirVend format your USB Create new bootable USb.
    In window 7 laptop, Download rufus and download window 10 iso.
    After downloading insert your usb→open Rufus→select iso→partition scheme GPT→ready
    (Ignore other settings)

    After completing above steps, install new window in your acer laptop.
    ((While you are in window installation page accept licence then you get two options custom or upgrade, select custom then select acer disk(in which window is installed) then format→next→go ahead))

    I opened Rufus in my Windows 7 ultimate system and reinstalled the Windows 10 ISO that I had before, with GPT scheme. Then I inserted the bootable USB in the other laptop but pressing F2 to BIOS or F12 to boot menu option didn't change anything, I can't run the USB.
  • GAMING6698
    GAMING6698 ACE Posts: 8,202 Trailblazer
    @KirVend
    Boot in bios then 
    1)disable secure (if option is grey out then set supervisor password first)
    2)Enable f12 boot menua
    Save and exit 

    Then insert your usb turn on your laptop and keep pressing f12key you will boot in usb
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • KirVend
    KirVend Member Posts: 7

    Tinkerer

    @KirVend
    Boot in bios then 
    1)disable secure (if option is grey out then set supervisor password first)
    2)Enable f12 boot menua
    Save and exit 

    Then insert your usb turn on your laptop and keep pressing f12key you will boot in usb
    Problem is I can't access to BIOS, pressing F2 doesn't work, I don't know if exists other way to enter in the BIOS
  • GAMING6698
    GAMING6698 ACE Posts: 8,202 Trailblazer
    @KirVend
    When the computer begins to reboot, start pressing the F2 key.
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • KirVend
    KirVend Member Posts: 7

    Tinkerer

    @KirVend
    When the computer begins to reboot, start pressing the F2 key.

    I tried so many time, It doesn't work
  • KirVend
    KirVend Member Posts: 7

    Tinkerer

    No one can help me?
  • what is the exact model? Example an515-51-75kz.
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  • KirVend
    KirVend Member Posts: 7

    Tinkerer

    what is the exact model? Example an515-51-75kz.
    A315-21-90VF