Brand new Acer Nitro 5 wont power up

Elin_I
Elin_I Member Posts: 2 New User
edited December 2023 in 2020 Archives
I received a Acer Nitro 5 laptop today. I have plugged in the charger and the battery indicator glows amber and now blue, which indicate that the battery has charged. However, when I press the power button, nothing happen. It appears that the laptop is completely dead. Any advice to what I should do?

Answers

  • Did you press the power button for five seconds to check if the notebook turns on? In addition, for the notebook to be turned on for the first time, it is necessary that the power adapter is connected, because Acer ships the notebooks with shipping mode active on the bios.
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  • Elin_I
    Elin_I Member Posts: 2 New User
    The power adapter is connected, yes. I tried holding the power buttin in for longer, but still nothing is happening.The light also indicate that the notebook is receiving power (blue).
  • What is the exact model of the notebook? Example AN515-51-75KZ. Have you tried to reset the battery?
    If you do not have the battery reset hole, disconnect the power adapter and press the power for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Eazye
    Eazye Member Posts: 1 New User
    I've have the Acer Nitro 5 with out the tiny pin hole I've unplugged the power cable and held down the power button for 12 seconds and still nothing? Any help will be very much appreciated. 
  • @EazyeOn some models, you need to turn off the notebook, disconnect the power adapter and press the power for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • QuadLt
    QuadLt Member Posts: 1 New User
    @egydiocoelho Hello I am having the same issue I have my new Acer Nitro 5 and I have continuously unplugged and plugged the charger and holding the power for 12 seconds
  • @QuadLt Ideally, you should create a new topic and add me by placing an @.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)