Acer Aspire F 15 F5-573G-52M7 - usb dirvers/bios update/ not restart problems

janekvcz
janekvcz Member Posts: 1 New User
edited October 2023 in 2020 Archives
Hi,

I know that the case I described may have been discussed here before.
I'm new here and I haven't found a solution yet.

I will start by presenting the symptoms:
- yellow marker in device manager for USB drivers (Windows)
- Windows system restart always ends up turning off the computer
- BIOS cannot be updated - BIOS downloaded from https://www.acer.com/ac/en/US/content/support-product/6739?b=1
- in the start menu after pressing F12 I only have the option to start the disk with the system installed

What I have already tried
- updating USB drivers using Windows Update - no changes
- manual USB driver update - no changes
- install new Widows from DVD, USB not working here
- BIOS update under Windows - unable to update error - Invalid firmware image
- disable Secure Boot in the BIOS
- factory reset in the BIOS
- disconnect the battery
- removing the battery after opening the laptop
- removing the battery from the BIOS for 30 minutes

Let me know what I miss or what else I can try