My Helios 300 crash when i have Predatorsense ... BSOD WHEA

hanuman63
hanuman63 Member Posts: 5

Tinkerer

edited November 2023 in 2020 Archives

Good morning, sir,
I have a big problem.
My computer is new, it's a helios 300 PH315. (Windows 10 Pro)
I just installed Predatorsense BUT the software crashed my computer.
When I launch the software, I manage to navigate, test some features and then BOOM blue screen of Windows crash BSOD WHEA.
Then my Pc reboots.
And so on.

So I decided to uninstall the software (quickly before it crashes again).
And then nothing more.

So I found an earlier version and installed it.

SAME problem!

Does anyone have a solution to this problem please?
Or an alternative to this software which seems to be very badly coded...

Thank you in advance :)
Pleasant day.

    More infos :
    I've just tried again with a manipulation in the registers. (seen on another iocbios2 post deletion).
    Same thing. Blue screen: Whea_uncorrectable_error.
    I think it's crazy. It's new. This software is the base...

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 8,051 Trailblazer
    edited May 2020
    @hanuman63
    1. Press and hold the Power key for 5 seconds to power the system off completely.
    2. Press the Power key to turn on the computer.
    3. Press the Alt and F10 keys at the same time when the Acer logo appears on the screen. Your system should boot to a blue screen that says Choose an option.
    4. Select Troubleshoot.
    5. Click Reset your PC. This process will erase all data on the your system. Choose the Refresh your PC option if you want to restore your system and retain your data.
    6. Click Next, then select Just remove my files.
    7. Click Reset to begin the recovery.

    After doing above steps, in new window first disable fast startup.
    Fast startup cause some bluescreen problem 
    Now,install acer applications 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • hanuman63
    hanuman63 Member Posts: 5

    Tinkerer

    edited May 2020
    @GAMING6698

    Hello, thank you for your answer, but what will it change to reset my pc?
    It's brand new, I just installed windows on it only 2 days ago...
    Do you think it will solve the problem?
    The problem is always when predatorsense is installed, I manage to remove it and make sure it doesn't loop on the BSOD.

    Other informations :
    It's not the original windows, I took an iso from the internet.

    Thanks :)



  • hanuman63
    hanuman63 Member Posts: 5

    Tinkerer

    Bump, i want to understand what happened ...