INstalled an extra 8gb Ram on my Acer Aspire t-710, but it isn't registering on my PC

LoganZen
LoganZen Member Posts: 5 New User
edited March 2024 in 2020 Archives
Hi

I bought my Acer which came with intel I 5 6th gen and 12 gb ram.
I installed an 8gb ram to boost my pc to 16gb but it doesn't register, I have made sure it clicked in place and both ends are firmly in the slot and snapped in.

If I run Cpuid it shows 16gb ram under memory tab, but on windows information settings and Bios it only says 8gb installed.

I bought 1600mhz 240-dimm crucial memory, nothing flash or super just something that matched the kingston that was already installed

Is there any way I can run driver updates or do anything to get this to register??

Thanks in advance for any replies

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited May 2020 Answer ✓
    Some chipsets accept both ddr3 and ddr3L. Other chipsets do not accept. You must purchase a ddr3L ram.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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Answers

  • Did you purchase a ddr3 or ddr3L ram?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Can you check with cpuz, the type of ram your desktop uses?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LoganZen
    LoganZen Member Posts: 5 New User
    This is a screen shot off CPUID , just noticed the Kingston which was installed when I bought the PC is actually DDR3L!!

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited May 2020 Answer ✓
    Some chipsets accept both ddr3 and ddr3L. Other chipsets do not accept. You must purchase a ddr3L ram.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LoganZen
    LoganZen Member Posts: 5 New User
    Thanks, I will do that. £40 mistake, ***** didn't even know there was anything other than ddr3...Thanks for the help
  • billsey
    billsey ACE Posts: 34,801 Trailblazer
    Typiclly the vendor will take them back, if not for a refund but for a swap for the right version.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • LoganZen
    LoganZen Member Posts: 5 New User
    I had already opened it and discarded the packaging, I will just sell on ebay as new, but thanks for the reply