Dolby Audio does not accepts headhones if not connected while booting up, but why?

Bash61949

My PC suddenly started to face a problem. And I don't know what should I do for it.
It's just few days now when I started observing this problem.
When I boot up the PC, and if I do not plug any thing on the headphone jack then the Dolby acts as speaker mode as it should, but when I plug my headphones then also, the computer takes it as the speaker mode only and does not change to headphone mode. First I thought that it might be any hardware problem but no it was not the case here. Because when I plug the headphones then the audio transfers to the headphones successfully but the thing is, the Dolby takes it as default speakers, when I boot the PC with the headphones plugged in then the Dolby considers the headphones but when I plug them out, still the Dolby considers it in headphone mode and does not change to speaker mode again until I restart the PC. No matter what I did, it did not help me out. I have even tried to uninstall the Realtek sound drivers and downloaded new drivers from the Acer site, and thus I installed it again. I have tried to disable the Realtek sound drivers and then again enabled it, also tried to update it and updated windows, but nothing worked. It is kind of a weird problem I am in, but I don't have any idea how to fix it. This problem just came for a sudden one day. And I am clueless right now.
Hardware info:
Acer Predator Helios 300 (PH315-51)
Core i7 8th Gen, 8GB DDR4

Accepted answers

All comments

Bash61949

@egydiocoelho Can you please help me regarding this, this problem is very terrifying me, working with headphones are very important to me, I make music, and I am afraid if this thing continues forever, I am really clueless please help

Commodore_1995#

Does the realtek hd audio manager appear on the control panel?

Image: https://us.v-cdn.net/6029997/uploads/editor/kd/onikhsfhad0v.png

Bash61949

Does the realtek hd audio manager appear on the control panel?

egydiocoelho

Yes, HD audio manager appears on control panel, and HD audio manager also detects the headphone plugged in. But the Dolby can't identify weather 3.5mm jack is idle or connected, it only considers the state of boot up. PC is struggling to change the mode headphones plugged in and default speaker

Image: https://us.v-cdn.net/6029997/uploads/editor/mz/iw7ysge7pwga.png

Sushant_

Hi @Bash61949

If front panel jack detection is enabled in Realtek HD Audio Manager, your laptop may not be able to detect your headphones. To disable front panel jack detection in Realtek HD Audio Manager, follow these steps:

Right-click the Realtek HD Audio Manager icon in the system tray, and select Sound Manager.
Click the little folder in the upper right corner.
Check the box beside Disable front panel jack detection.
Click OK.
Check if your laptop can now detect your headphones.

If that didn't work, try this as well:

Press the Windows logokey and R at the same time to open the Run box.
Type devmgmt.msc and press Enter to access Device Manager.
Expand Sound, video and game controllers.
Right-click on your audio device, and select Uninstall device.
Click Uninstall as confirmation.
Restart your computer, and Windows will automatically install a new audio driver.
Check if your laptop can now detect your headphones.

Also try to restart Audio Service:

The Audio Service is not running

If you are not able to listen to system audio as well, it’s probably the Audio service that has the problem. You need to open the Windows Services and restart or enable the Audio Service.

Bash61949

@Sushant_

I have tried your instructions you gave regarding the headphone jack issue here.

1st solution that you gave regarding HD audio manager, my version of this does not consist the little folder in the upper right corner as you can see in the picture.

Image: https://us.v-cdn.net/6029997/uploads/editor/7z/dc6hi1ulvg0r.png

The second solution you gave regarding uninstalling the drivers for audio, My Dolby software is linked with the Realtek HD audio thus uninstalling the driver also deletes the Dolby software, and restarting, installs realtek audio manager but it cannot install the dolby software, for that purpose, the drivers must be downloaded from acer site to gain the dolby software along with the drivers. So, after the installation of drivers, and after windows updated those drivers too, the things were exactly the same, the dolby audio did not able to detect the change in headphone jack. Realtek does detects the connection. But dolby refuses to accept the connected device. And remains in speaker mode. And vice versa.

Here is a picture of dolby Audio software when nothing is actually connected in the jack and device should be in speaker mode: The device is in default speakers, but dolby is showing connected headphones. And refuses to accept speakers. And only cure is to deal with is a restart.

Image: https://us.v-cdn.net/6029997/uploads/editor/lq/hjzwthaqp4gw.png

But again, if I restart with no headphones connected in, the speaker mode will be active and it will refuse to change in headphone mode. If I connect my headphones in.

The third solution you gave me, refreshes the audio of the device, and starts as new but it has no impact on audio jack detection. It remains the same.

If you have any other solution regarding this problem, then please tell me, it's my humble request, you know how critical this has gone now.

Bash61949

Does the realtek hd audio manager appear on the control panel?

egydiocoelho

Yes, HD audio manager appears on control panel, and Hd audio manager also detects the headphone plugged in. But the Dolby can't identify it if it is not connected while booting.

Quick Links

Top Members

Weekly

Puraw 220

Jack22 125

GAMING6698 60

vsparky 60

Diya1811 55

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™