Keyboard buttons intermittently stop working on Spin 5 SP513

cjb350
cjb350 Member Posts: 3 New User
edited November 2023 in 2020 Archives
I was wondering if anyone had any ideas about what was wrong with my Spin laptop... After a few minutes of starting my laptop up, the 7, 8, y, u, g, h, b, and n keys stop responding to a normal press and have to be pressed really hard to get them to respond if at all. I have uninstalled the keyboard driver loads of times or restarted Windows, both of which make the keyboard work normally for about 5-10 minutes before the issue starts again. I have fully erased the SSD and reinstalled windows in the hope that this would solve it. The problem never appears when using a usb keyboard. Any thoughts as to what could be up?

Answers

  • Have you checked the keyboard cable? Also, what is the exact model? Example sp513-51-52vv
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • cjb350
    cjb350 Member Posts: 3 New User
    Hi, yes, I’ve had the back of the case off and checked the wires are fully connected. The full model is a N16W1.
  • Also, what is the exact model? Example sp513-51-52vv
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • cjb350
    cjb350 Member Posts: 3 New User
    SP513-51-311K is it’s full code.
  • Try resetting the battery:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)