Acer Aspire v5-591G-73UT crashes with NVMe SSD when installing Intel Graphics Driver.

I have an Acer Aspire v5-591G-73UT that crashes with a NVMe SSD M.2 2280 when installing Intel Graphics Driver. If I stop the Windows from auto installing the GPU driver everything works fine. If I use the SSD as my secondary drive and I install the Windows on my HDD and install there the GPU driver - everything works fine no crash. When the crash happens Windows doesn't create any memory/crash dumps.

I tried to download the BIOS updates for my laptop but when ever I click on 'download' the Acer website gives a 404 not found error like the link is broken. Could someone help me or point me in the right direction please? Would the bios updates fix my issue? Someone had similar problems? Any help is much appreciated!

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JackE

Try downlading this for v1.15 https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.15_A_A.zip?acerid=636754271443415638&Step1=ULTRA-THIN&Step2=ASPIRE&Step3=ASPIRE V5-591G&OS=ALL&LC=en&BC=ACER&SC=PA_6#_ga=2.8023410.198545175.1588772560-1551394318.1588772560

Jack E/NJ

Asp1re7

Thanks this link works. I updated the BIOS but my PC still crashing with the SSD

JackE

NVMe's can be a bit finicky & cause adverse side-effects especially when used as a boot drive in an m.2 SATA3 socket. You might want to try a plain vanilla SATA3 m.2 card which will be just as fast in your machine. Jack E/ NJ

Asp1re7

It turns out it wasn't the Intel GPU that caused the issue it was the dedicated NVIDIA - I disabled the GPU from device manager in Windows Safe Mode and now I use my laptop only with the Intel GPU. I tried the older Nvidia driver from Acer and also the latest from Nvidia but it would still crash after the driver install. Its ok for me with the Intel because I don't use this laptop for gaming only for work. Looks like this SSD doesn't like my dual GPU laptop for some reason. At least now is working without any crash

JackE

Thanks for reporting back with the workaround. Jack E/NJ

Asp1re7

I also got a more detailed answer from NVIDIA:
"Your GPU is on a 8x link, as the norm for most laptops
The slot you installed the nvme to is tyically on the chipset and provides 1x under normal circumstances.
Since M keyed slots require 2 or 4x links, it is obtaining its other data lanes via pcie switching and taking them away from the GPU."

- basically if I understand correctly my laptop doesn't have the resources to sustain both these devices at the same time. This is why everything is working fine if I disable one of them