No response from pressing power button ACER A615-51-52ES

DazedAgain

ACER A615-51-52ES

I've been asked to look at a dead laptop for a friend. The unit does not turn on.

Initially there were no lights at all, but I reset the battery using the pinhole and now the LED near the power supply LED does come on. It turned from orange to blue after a while.

It is still unresponsive. No fan spinning, no noises, no response.

There is 19V coming from the adapter. I took the back off and checked the CMOS voltage, it is 3v. When the interlock button is pressed near the memory modules, there is a supply voltage at  the battery terminal connects to the motherboard.

The BIOS was last updated in June 2019, due to investigations for touchpad issues. I don't know what version it was.

I've tried holding down power buttons, disconnecting the battery, etc.

Any ideas?

Or

Do acer offer fixed price repairs?

Thanks,

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Acer-Samuel

Zharvey

same problem...hope someone helps us..