Intel ME info

haskhafak
haskhafak Member Posts: 25 Troubleshooter
edited November 2023 in 2020 Archives
Hello,
I have predator helios 300 PH315-51 newly bought leass than a year. Is it normal to have all these 0000 and disabled in my Intel CSME firmware?. Also Acer r not suppose to issue a new bios or firmware against new vulnerabilites?. Really computer science is not my thing but i feel like there is something wrong. Add also many drivers in device manager are listed no driVer needed including Intel thermal subsystem a379, spi flash controller a324 and smbus a323. Attached both report and appreciate if any of you guys can advise.
Thxs
HF

Answers

  • did you check the version with this program? 
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  • haskhafak
    haskhafak Member Posts: 25 Troubleshooter
    no i checked the version using Intel Intel CSME System Tools v12 r22 which gave details abt the installed firmware some of which are 00000 and disabled that's y i asked the q. 
    Tools u attached giving my system is patched and not vulnerable. latest drivers for the laptop is 2018!!! on Acer web which sucks i wish i did my homework before buyng it.
    Regards
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited May 2020
    Regarding the drivers for the Intel a379 thermal subsystem, the spi flash a324 controller and the smbus a323, no specific driver is required to function. It is probably a feature of the motherboard or the bios itself, see:

    On the other question, I see no problem. If intel ME was vulnerable, the application I sent you would tell you that the firmware would need to be updated.
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                                                     egydiocoelho Trailblazer
     
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  • haskhafak
    haskhafak Member Posts: 25 Troubleshooter
    Thanking you for your support , though how come system devices loaded require no driver loaded status and for intel ME as stated txe supported and enable but in device manager no presence for such item. Adding also TPM and watchdog drivers when trying to update always give an error. I guess there is something not configured well and ACER website drivers and downloads are outdated as if they only sell you a junk peace and you have to fight to get support. 
    i really regret buying such machine for the same cost i could have baught Asus or dell  or any other laptop with real customer support and updates. Every day there an update software for everything in life, only with Acer there is no such thing.
    I know that you are only helping and that you are not Acer rep as i read earlier so it has nothing to do with you and i really appreciate your help.
    Thanks
  • Do the TPM and watchdog drivers appear when you click show hidden devices? Why are you trying to update these devices, with the current drivers working perfectly? I do not understand your regret, as the notebook works perfectly. Furthermore, I would only be concerned if there were any security issues. In addition, version 1.28 of the bios that you already have installed on the notebook is the latest version.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)