My Acer Nitro 5 is so slow [i5 intel core processing, (serial number: NHQ5VAA002XXXXX)]

OMW2FYB

As a gaming laptop the least I would expect is for google chrome, GOOGLE CHROME, to load up quickly but nope. I was led to depression by how slow everything loads, I spent 1000 CAD on a gaming laptop just for it to be worse than a Macbook. everything is extremely slow no matter what i click on, Fortnite stutters every second and can barely keep 60 fps and better yet, this laptop is BRAND NEW. How can you not be able to game on a gaming laptop? I hope I do not sound so harsh but i feel scammed and i would be extremely grateful for a refund. I've only had it for 4 days just to test out, everything is perfect condition and i have the box and everything. How would I be able to a) either make this computer hit some type of normal gaming laptop speed or b) get a full refund & return. Thank you. (Sorry if i sound like a Karen, I'm just so disappointed)

Edited the content to hide sensitive information
Acer-Samuel

GAMING6698

@OMW2FYB
The customer would need to return it within the existing change of mind policy.
Contact your seller it may be under return policy.

Next time buy acer predator more powerful gpu then 1050ti

GAMING6698

@OMW2FYB
😱did you update you gpu driver?
Whuch version of nvidia control panel you are running?

batmalin

Please remove the S/N from the title and from the topic! This is a private information!
@Acer-Karp @Acer-Samuel @Acer-Manny

OMW2FYB

batmalin said:

Please remove the S/N from the title and from the topic! This is a private information!
@Acer-Karp @Acer-Samuel @Acer-Manny

Thanks for your answer. How would I edit the title to remove it? I assumed that you guys would need my specifics but if it’s private then if you could tell me how I could edit the title I’d appreciate it.

OMW2FYB

GAMING6698 said:

@OMW2FYB
😱did you update you gpu driver?
Whuch version of nvidia control panel you are running?

How do I update my gpa driver? Im not a pro at this stuff lol. As for nvidia control panel I am running version 445.87.

GAMING6698

@OMW2FYB
Run userbenchmark and post result link here
https://www.userbenchmark.com/resources/download/UserBenchMark.exe

OMW2FYB

UserBenchmarks: Game 14%, Desk 42%, Work 30%

CPU: Intel Core i5-9300H - 55.6%

GPU: Intel UHD Graphics 630 - 5.2%

HDD: WD WD10SPZX-00HKTT0 1TB - 67.9%

RAM: Kingston ACR26D4S9S8ME-8 1x8GB - 42.4%

MBD: Acer Nitro AN515-54

GAMING6698

@OMW2FYB
1)Open nitrosense app then set high performance plan in both AC and Battery.
2)always play your games while plugin, of you play with battery then you get only 50%of performance.

After following above steps 
Open nvidia control panel then add fortnite .exe or any game .exe file in 3D settings and set high performance nvidia processor 
After doing this also nvidia control panel and launch your game 

OMW2FYB

GAMING6698 said:

@OMW2FYB
1)Open nitrosense app then set high performance plan in both AC and Battery.
2)always play your games while plugin, of you play with battery then you get only 50%of performance.

After following above steps 
Open nvidia control panel then add fortnite .exe or any game .exe file in 3D settings and set high performance nvidia processor 
After doing this also nvidia control panel and launch your game 

This did boost the fps a little bit however in game there are still constant stutters and hitching and only 90 FPS. Is there anything else which would make this smoother? or should i just return and buy a new one?
Thanks.

GAMING6698

@OMW2FYB
Play game then after 2-3min minimize game open task manager→click on performance tab→then post screenshot.
Also ↓
Right click on battery icon in taskbar→power option→click on change plan settings (The right side of the high performance powerplan)→change advanced settings→expand processor power management
Now, expand minimum processor state and set 100% on plugged in 
Again, expand maximum processor state and set 100% on plugged in 

Now apply→ok→play your game

OMW2FYB

GAMING6698 said:

@OMW2FYB
Play game then after 2-3min minimize game open task manager→click on performance tab→then post screenshot.
Also ↓
Right click on battery icon in taskbar→power option→click on change plan settings (The right side of the high performance powerplan)→change advanced settings→expand processor power management
Now, expand minimum processor state and set 100% on plugged in 
Again, expand maximum processor state and set 100% on plugged in 

Now apply→ok→play your game

OMW2FYB

OMW2FYB said:

GAMING6698 said:

@OMW2FYB
Play game then after 2-3min minimize game open task manager→click on performance tab→then post screenshot.
Also ↓
Right click on battery icon in taskbar→power option→click on change plan settings (The right side of the high performance powerplan)→change advanced settings→expand processor power management
Now, expand minimum processor state and set 100% on plugged in 
Again, expand maximum processor state and set 100% on plugged in 

Now apply→ok→play your game

The expand minimum/maximum processor were both already 100.

GAMING6698

@OMW2FYB
Well now everything is ok.
However fortnite is online game and cause low fps because of there server and your network speed.
Also fortnite is not well-optimized for our gpu and cpu.

OMW2FYB

GAMING6698 said:

@OMW2FYB
Well now everything is ok.
However fortnite is online game and cause low fps because of there server and your network speed.
Also fortnite is not well-optimized for our gpu and cpu.

I see... would I be able to return and get a refund then? Honestly I only bought a gaming  laptop mostly to play fortnite so I would need to buy one with the gpu optimized

GAMING6698

@OMW2FYB
The customer would need to return it within the existing change of mind policy.
Contact your seller it may be under return policy.

Next time buy acer predator more powerful gpu then 1050ti

OMW2FYB

GAMING6698 said:

@OMW2FYB
The customer would need to return it within the existing change of mind policy.
Contact your seller it may be under return policy.

Next time buy acer predator more powerful gpu then 1050ti

Ok thx for ur help I really appreciate it