missing disk after created a volume

Rafi3
Rafi3 Member Posts: 22

Tinkerer

edited December 2023 in 2020 Archives
I don't know what volume is and I accidentally create it after a bit annoyed with IRST pop-up and now supposed to have 2 disk drives which were Acer(C:) and Acer(D:) but ended up with only Acer(C:) drive. Most of my important stuff was in Acer(D:) and now i actually freaking out that i lost that disk. How can I recover the disk.....Hope you can help me with this problem...... But after doing some research, I have almost the same problem such as in this(https://forums.intel.com/s/question/0D50P0000490TMZSA2/hdd-d-disappeared-after-using-intel-rst?language=en_US) forum but the difference is my volume is recovery type(i think)

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Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited April 2020
    Go to manage and delete the array, you got lucky and you will not loose any data as this is a RAID1. After that you can disable rst doing the steps below:
    1. Click the Start Button and type cmd
    2. Right-click the result and select Run as administrator
    3. Type this command and press ENTER: bcdedit /set {current} safeboot minimal (ALT: bcdedit /set safeboot minimal)
    4. Restart the computer and enter BIOS Setup
    5. Change the SATA Operation mode to AHCI from either RST/IDE or RAID (Go to BIOS screen, move to Main tab, press Ctrl+S buttons together, press F10 to save and exit, AHCI option should be available in Main tab.)
    6. Save changes and exit Setup and Windows will automatically boot to Safe Mode.
    7. Right-click the Windows Start Menu once more. Choose Command Prompt (Admin).
    8. Type this command and press ENTER: bcdedit /deletevalue {current} safeboot (ALT: bcdedit /deletevalue safeboot)
    9. Reboot once more and Windows will automatically start with AHCI drivers enabled                   
    Please click "Yes" if I have answered your question.
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  • batmalin
    batmalin Member Posts: 4,231 Guru
    Oh, friendly advise - get rid of this Intel RST program after that. 
    Please click "Yes" if I have answered your question.
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  • Rafi3
    Rafi3 Member Posts: 22

    Tinkerer

    edited May 2020
    Side note of what I have done because I was too desperate to fix it myself:
    I watched a youtube video( https://www.youtube.com/watch?v=-ZMuob2bEWQ&t=3s ). what I did is try to follow his instruction but in the first part(which is in bios), he tells to create a new raid array but I can't found how(maybe because Acer is different). the worst part is I change SATA from Intel optane something to something else(probably AHCI) because I think the problem comes from intel stuff(IRST). I can't boot my laptop after that. so I change it back to normal. After I can boot my laptop, I thought I fix the problem because now I have two disks in my file,(C:) and (D:) but no, (D:) is just (C:)'s duplicate. After that, I open IRST, something starts to happen. Before I did what I not supposed to do, it was just a normal IRST pop-up that tells me that my file is ok and now it's not ok because it says that something is degraded.
    But today I did what you said(thanks btw because willing to help me) but I still didn't have my original (D:) disk. I still have the same (D:) as (C:)'s duplicate. plus I don't know whether if I want to delete IRST yet because my problem still not solved yet. Help me please and have a good day!


  • batmalin
    batmalin Member Posts: 4,231 Guru
    Well, You still have to delete the array in the RST, but this time I can not asure you that you will not loose the information on it...
    Please click "Yes" if I have answered your question.
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  • Rafi3
    Rafi3 Member Posts: 22

    Tinkerer

    can you help me with that? I'm actually not willing to lose the information there but for me what's important now is I can use the (D:) disk worth 1TB of space or else I will had to use 118gb of my (C:) disk :(
  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited May 2020
    Go to manage in RST and delete the array, again do this on your own risk as you didn`t followed my instructions first and you have done something and the array doesn`t look like at the beginning.
    Please click "Yes" if I have answered your question.
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  • Rafi3
    Rafi3 Member Posts: 22

    Tinkerer

    The problem I'm having now is didn't actually know how to delete the array in RST(I really don't know how) because you told me to "Go to manage in RST and delete the array" but I can't find how. in the manage I only found 'advance' and when I click it only shows:
    and ya, after I follow your instruction to change SATA to AHCI it only shows one disk in RST. :/
    really hope you can help me more.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Well its too late maybe, go to windows disk management and look if its there 
    Please click "Yes" if I have answered your question.
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  • Rafi3
    Rafi3 Member Posts: 22

    Tinkerer

    errr....now what i need to do?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Hummm, this doesn`t looks right which disk is 1TB?
    Please click "Yes" if I have answered your question.
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  • Rafi3
    Rafi3 Member Posts: 22

    Tinkerer

    yea right!? I was also surprised that the disk management shows no sign of the 1 TB disk. do you know how to fix this?
  • Rafi3
    Rafi3 Member Posts: 22

    Tinkerer

    I tried to rescan but nope...
  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited May 2020
    No, to be honest, not without eraseing the disk, but which disk? Provide a picture of the bios with the 2 disks.
    Please click "Yes" if I have answered your question.
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  • Rafi3
    Rafi3 Member Posts: 22

    Tinkerer

    I don't actually know which to pic but here is what I took
  • Rafi3
    Rafi3 Member Posts: 22

    Tinkerer

    is there any physical thing that I can do? I once open this laptop to install an 8gb ram stick. but, that about a few weeks back
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Physical, I don`t see what you can do except to disconnect the hdd and connect back. But since it is already visible in windows I don`t see any point. 
    Please click "Yes" if I have answered your question.
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  • Rafi3
    Rafi3 Member Posts: 22

    Tinkerer

    so what I need to do?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Download a partition sw, verify again which is the 1tb drive, delete the  partitions on the drive and format it.
    Please click "Yes" if I have answered your question.
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  • Rafi3
    Rafi3 Member Posts: 22

    Tinkerer

    edited May 2020
    can you recommend a sw that I can use and so, I can't save the info's there?
    (link maybe?)
  • batmalin
    batmalin Member Posts: 4,231 Guru
    It is up to you!
    Please click "Yes" if I have answered your question.
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