Aspire E15 - Reasonable lifespan relative to warranty?

skipdaly
skipdaly Member Posts: 2 New User
edited October 2023 in 2020 Archives
Hi,

I'm not sure how much this qualifies as a "question," but I'm hoping someone from Acer Support might see this and reach out to me (since this laptop is slightly out of warranty, and therefore I can't even initiate a support chat)...

My wife purchased an Acer Aspire E15 laptop on April 11, 2018 for $599. (Serial #: NXGTSAA0057XXXXXXXX)

The reviews on the laptop seemed decent, and the specs reasonable --- with a $600 price tag, we were not going ultra high-end, but also not bargain basement.
This thing was barely two years old, and extremely well cared for, but the motherboard just up and DIED.
(I just paid $79 to a shop to diagnose it and at least recover the data on disk for me).

For the community: I'm wondering if anyone has had similar negative experiences with this brand/model or is my case simply an outlier?
And if anyone from Acer is on here monitoring threads....while I realize I'm technically out of warranty, is there anything that could be offered up to help ease the sting on this situation?  We would never have bought this product if we knew a 2 year life was all that we were going to get....

thanks,


P.S. Description: E5-576G-5762-US W10HGML64/I5-8250U/BT/GTX MX150/8G/256GB SSD/6L2.8/15.6
Warranty Type: 1 Year Carry In
Warranty End Date: 02/09/2019

Edited the content to hide personal and sensitive information
Acer-Samuel

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited May 2020
    Do the battery leds light or flash? Have you checked if your model has this button?


    Edited the content to hide sensitive information
    Acer-Samuel
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • skipdaly
    skipdaly Member Posts: 2 New User
    Yes, believe me, I went through the whole "battery refresh" thing, and even had the company pull the battery entirely as part of their testing.  Their diagnosis is that the motherboard is dead.
  • It would be interesting to check if the button that I marked in black, is being properly pressed. It is common for the rubber that presses the button to become worn.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)