Hi,
I'm not sure how much this qualifies as a "question," but I'm hoping someone from Acer Support might see this and reach out to me (since this laptop is slightly out of warranty, and therefore I can't even initiate a support chat)...
My wife purchased an Acer Aspire E15 laptop on April 11, 2018 for $599. (Serial #: NXGTSAA0057XXXXXXXX)
The reviews on the laptop seemed decent, and the specs reasonable --- with a $600 price tag, we were not going ultra high-end, but also not bargain basement.
This thing was barely two years old, and extremely well cared for, but the motherboard just up and DIED.
(I just paid $79 to a shop to diagnose it and at least recover the data on disk for me).
For the community: I'm wondering if anyone has had similar negative experiences with this brand/model or is my case simply an outlier?
And if anyone from Acer is on here monitoring threads....while I realize I'm technically out of warranty, is there anything that could be offered up to help ease the sting on this situation? We would never have bought this product if we knew a 2 year life was all that we were going to get....
thanks,
P.S. Description: E5-576G-5762-US W10HGML64/I5-8250U/BT/GTX MX150/8G/256GB SSD/6L2.8/15.6
Warranty Type: 1 Year Carry In
Warranty End Date: 02/09/2019
Edited the content to hide personal and sensitive information
Acer-Samuel
