Webcam disconnecting after a while - Acer Aspire 5 A515-54G-59CL

AnneJ
AnneJ Member Posts: 1 New User
edited October 2023 in 2020 Archives
Hi!
I've my new laptop about a week now, and it already occured twice that halfway during a Zoom session my webcam was disconnected.
I get a faultcode that says: 0xA00F429F<WindowShowFailed> (0xC00D7167).

I'm up to date with my windows updates (except for the last one, KB4550945, since I read that it was causing some serious problems).
Does someone have any idea what the problem could be?

Thanks in advance!

Acer Aspire 5 A515-54G-59CL
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Edited the content to hide sensitive information
Acer-Samuel

Answers

  • Jack22
    Jack22 ACE Posts: 4,249 Pathfinder
    @AnneJ
    Apart from the zoom session does the webcam disconnects at any point of time.
    Try to uninstall the client and install the latest version and check
    Click on 'Yes' if the comment answers your question!