Suddenly shut down and not booting!

Customer_x
Customer_x Member Posts: 6 New User
edited October 2023 in 2020 Archives
Aspire A515-51G-51MU
I was reading a book (pdf), another 1-2 windows were open. Suddenly the laptop shut down on itself with a click like sound similar to the sound when you power off by pressing the power button for 3-4 seconds.

Just before shut down, a small window appeared with "acer power (something)" written on top with 3-4 round buttons. I couldn't see that clearly as it appeared for only a second and then just powered off.

Now, it won't even boot up! 

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    The only option is to replace the keyboard:
    https://youtu.be/9a2lp_QxDPs
    You can take advantage and exchange for a lighted keyboard, if your motherboard has this connector:
    Notebook Acer A515-51G-C97B s ligapermanece ligado enquanto se

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Answers

  • What happens when you press several keys and with those keys still pressed, press the power button?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Customer_x
    Customer_x Member Posts: 6 New User
    What happens when you press several keys and with those keys still pressed, press the power button?
    I tried a few times after you replied. The screen lights up, shows the acer logo, sometimes "preparing automatic repair" shows sometime just the logo and once the small dots circling below the logo. But every time it lights up for only a second or two and powers down with that same click like sound. Nothing beyond this happened. 
  • But did the notebook hang up after releasing the keys?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Customer_x
    Customer_x Member Posts: 6 New User
    But did the notebook hang up after releasing the keys?
    No. 
  • Customer_x
    Customer_x Member Posts: 6 New User
    Earlier I used to release the keys. This time, I kept pressing the keys and it went up to repair screen (with whole blue background) and as soon as I released the keys it again powered off. Next time, keys being pressed all along, booted as usual and again powered off when keys are released.

    Note: I forgot to mention that I had keyboard issues with the laptop. The keyboard was not working properly. It sometimes required 2-3 presses to log a key and I was not getting the usual keyboard feedback. Spacebar would log when pressed at exactly mid point and not on either sides. 
  • Is your notebook within the warranty period?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Customer_x
    Customer_x Member Posts: 6 New User
    Is your notebook within the warranty period?
    No. Its 2 years old. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    The only option is to replace the keyboard:
    https://youtu.be/9a2lp_QxDPs
    You can take advantage and exchange for a lighted keyboard, if your motherboard has this connector:
    Notebook Acer A515-51G-C97B s ligapermanece ligado enquanto se

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Customer_x
    Customer_x Member Posts: 6 New User
    The only option is to replace the keyboard:
    https://youtu.be/9a2lp_QxDPs
    You can take advantage and exchange for a lighted keyboard, if your motherboard has this connector:
    Notebook Acer A515-51G-C97B s ligapermanece ligado enquanto se

    Ok. I'll get it changed then. 
    Thank you!! 
  • you are welcome.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)