Laptop got burnt board. Now acer declines the replacement even if it is under warranty. What to do?

So I was switching on my 7month old acer nitro 5 an515-43 after it got fully charged. Suddenly there was small short circuit sound and laptop gone off followed by a burnt smell. I took it to the authorised service centre nearby and after 1 week I got a call. It said that, the motherboard has burnt. Ok, so it is under warranty they should change it free of cost right?? Well that's when I knew the warranty doesn't cover for burnt boards. You'll have to have some extended warranty stuff to replace the burnt board. Let me tell you the catch here, as I've bought it from e-commerce website, no one would tell me about this extended warranty thing. And you've to go to service centre after buying to avail this warranty ofcourse for 2500(INDIAN RUPEES )= $35 APPROX. Then only you'll get replacement for burnt boards. So bottom line is I am now totally helpless to get the service unless I can spend more than half the money for I bought the laptop. It's terribly forcing me to regret on the decision I've took to choose acer. What will I do now?

Accepted answers

All comments

Sreehari

This is the burn.

Karp-Acer_Retired

Hi Sreehari,

We are sorry you are having this issue, can you kindly send the sn for your unit so we can check if we can further assist you?

Please keep in mind the Acer Community is a peer to peer platform, where members help other users with their issue. For Acer support we suggest you contact the support channel.

Regards,

Acer-Karp.

Sreehari

Acer-Karp said:

Hi Sreehari,

We are sorry you are having this issue, can you kindly send the sn for your unit so we can check if we can further assist you?
Please keep in mind the Acer Community is a peer to peer platform, where members help other users with their issue. For Acer support we suggest you contact the support channel.

Regards,
Acer-Karp.

Finally someone answered. It's been three weeks since I've given my laptop for repair. Still the service centre guy says that they haven't recieved any approval requests on my issue. attaching my S/N ID: XXXXXX

Edited the content to hide sensitive information
Acer-Samuel

sri369

Sreehari said:

Acer-Karp said:

Hi Sreehari,

We are sorry you are having this issue, can you kindly send the sn for your unit so we can check if we can further assist you?
Please keep in mind the Acer Community is a peer to peer platform, where members help other users with their issue. For Acer support we suggest you contact the support channel.

Regards,
Acer-Karp.

Finally someone answered. It's been three weeks since I've given my laptop for repair. Still the service centre guy says that they haven't recieved any approval requests on my issue. attaching my S/N ID: XXXXX

Edited the content to hide sensitive information
Acer-Samuel

Message him with the serial id. Don't post it on here. Edit your post and remove it.

Karp-Acer_Retired

Sreehari said:

Acer-Karp said:

Hi Sreehari,

We are sorry you are having this issue, can you kindly send the sn for your unit so we can check if we can further assist you?
Please keep in mind the Acer Community is a peer to peer platform, where members help other users with their issue. For Acer support we suggest you contact the support channel.

Regards,
Acer-Karp.

Finally someone answered. It's been three weeks since I've given my laptop for repair. Still the service centre guy says that they haven't recieved any approval requests on my issue. attaching my S/N ID: XXXXXX

Edited the content to hide sensitive information
Acer-Samuel

I have sent you a private message to better assist you with your request.

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