My Aspire 1515-43 Camera isn't working,

GavinCarson
GavinCarson Member Posts: 1 New User
edited October 2023 in 2020 Archives
My camera isn't working on any applications. I've done a full factory reset of my computer, I've updated, uninstalled and reinstalled, tried to roll back the drivers and nothing works

Here's this.



------------------
System Information
------------------
      Time of this report: 4/27/2020, 19:08:25
             Machine name: LAPTOP-PIKMAA3J
               Machine Id: {61570E5F-256A-476D-A234-10FDADE955E2}
         Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
                 Language: English (Regional Setting: English)
      System Manufacturer: Acer
             System Model: Aspire A515-43
                     BIOS: V1.02 (type: UEFI)
                Processor: AMD Ryzen 3 3200U with Radeon Vega Mobile Gfx   (4 CPUs), ~2.6GHz
                   Memory: 4096MB RAM
      Available OS Memory: 3522MB RAM
                Page File: 4510MB used, 1151MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 120 DPI (125 percent)
       System DPI Setting: 120 DPI (125 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: Unknown
           DxDiag Version: 10.00.18362.0387 64bit Unicode

Video Capture Devices
Number of Devices: 1
---------------------
           FriendlyName: HD User Facing
               Category: Camera
           SymbolicLink: \\?\usb#vid_0408&pid_a061&mi_00#7&12038374&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
               Location: Front
               Rotation: 0
           Manufacturer: Microsoft
             HardwareID: USB\VID_0408&PID_A061&REV_0004&MI_00,USB\VID_0408&PID_A061&MI_00
             DriverDesc: USB Video Device
         DriverProvider: Microsoft
          DriverVersion: 10.0.18362.693
      DriverDateEnglish: 6/21/2006 00:00:00
    DriverDateLocalized: 6/21/2006 12:00:00 AM
                Service: usbvideo
                  Class: Camera
          DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
            ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
            ProblemCode: No Problem
  BusReportedDeviceDesc: HD User Facing
                 Parent: USB\VID_0408&PID_A061\6&1964138f&0&1
      DriverProblemDesc: n/a
           UpperFilters: n/a
           LowerFilters: WdmCompanionFilter
                  Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
      ContainerCategory: n/a
          SensorGroupID: {59840867-9F41-4A1B-CDDA-3EC5A6C69C5C}
                   MFT0: n/a
                   DMFT: n/a
    CustomCaptureSource: n/a
  DependentStillCapture: False
     EnablePlatformDMFT: False
              DMFTChain: n/a
 EnableDshowRedirection: False
     FrameServerEnabled: n/a
        AnalogProviders: n/a
             ProfileIDs: n/a

Answers

  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Has the camera ever worked? If yes, check DeviceManager for any red or yellow warnings. If none, you likely need to replace the video ribbon cable due to conductor trace breaks in the hinge area from the wear and tear of opening and closing the lid too much. Google part # 50.HF4N2.005 for vendors convenient to your location. Less than $20USD. Jack E/NJ

    Jack E/NJ