Sent in Predator Helios 300 PH317-51 for Overheating, WiFi disconnect Issues What did they do??

DMB41
DMB41 Member Posts: 17 Troubleshooter
edited November 2023 in 2020 Archives
I barely made it in before the warranty expired, but got my claim approved to send it in for repairs.  The main issue was overheating.  After 3 minutes of playing any game, temps would spike to 212f, and even hit 218 at one point. It got so hot that I honestly think you could cook an egg on it. I figured it might need to replace the thermal paste.  There were also constant disconnections with the WifI and the ethernet port had been failing off and on.  Also has some issues with it restarting on its own and at one point, thought I had the blue screen of death.

I waited 3 weeks and finally received it back today.  I was so excited until I saw the repair form.  They replaced the upper and lower case, the only other thing they did was replace a cable KB FPC, part number 50.Q2MN2.006.

I looked up the upper and lower parts and it looks like they are just the plastic covering. There's no mention of fixing anything that I sent it in to be fixed.  Now my warranty is out of date and I can't get anyone on the phone. It puts me on hold, tells me I'm out of warranty, and send me to talk with a third party place that says they can't help me. What the hell am I supposed to do with this?  Any ideas?

Answers

  • but the problem with the temperature remains?
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  • DMB41
    DMB41 Member Posts: 17 Troubleshooter
    I'm working on it now trying to test it.  But,the main problem was overheating,  and all they did was replace the plastic covering on both the upper and bottom. I would imagine they would have at least did a repaste or replace a fan or something related to the overheating.  They also did nothing in the repairs to show they touched the WiFi connection issue.  
  • I would like to know if it is still overheating too.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)