webcam not working

Hanzo
Hanzo Member Posts: 2 New User
edited October 2023 in 2020 Archives
hi,

i have an Aspire 5733 laptop and my webcam is not working.
i have uninstalled it and loaded the latest version but still it is not working.
i have also tried to use NCH software but it is also not working.

is there any other solutions i can try, please it is urgent.

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,752 Pathfinder
    @Hanzo
    Which error are you getting?
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Hanzo
    Hanzo Member Posts: 2 New User
    The Warning i am getting is,

    Acer Crystal Eye Webcam cannot connect to your webcam.

  • BradSpin3
    BradSpin3 Member Posts: 6

    Tinkerer

    Any resolution to this?  I've got a Spin 3 and mine disappeared and now seems to be the unidentified USB device that cannot get a descriptor.  No drivers (Suyin, Crystal, Chicony) work, uninstalling all USB devices so they re-enumerate, nothing.  Out of warranty so nobody from Acer will respond, not that they have any clue.  Acer claims their webcams use "Microsoft Drivers" and Microsoft says "Contact Acer, we don't supply drivers for laptop webcams".  This is all over the web, just ridiculous behavior from Acer, I can't believe they are so stupid as to ship laptops that they have no idea where the drivers come from.  They can't even help people who ARE under warranty. Best of luck but don't expect anything from this second-rate, amateur company.