Ones S1002 - Rotated webcam picture after upgrade to Windows 10

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GünterKFR
GünterKFR Member Posts: 4 New User
edited March 18 in 2020 Archives

Hello!

I have a problem with my One S1002 (NT.G53EV.002).

After a forced update to Windows 10 both webcams don't work properly but show a picture that is rotated by 90 degrees (e.g. in the Windows Camera app or Skype). Everything else works fine after the update.

The GSensor should not be the problem as the screen is rotated correctly but the camera picture is rotated too. So I consider the camera driver to be the problem.

This is what I have tried so far:

  • I installed the latest driver provided by Windows 10.
  • I made a BIOS update to the latest Version 1.10.
  • I installed the latest Platform Installer driver installiert (Version 1.0.0.1064).
  • I tested several versions of the camera driver (Intel(R) AVStream Camera).
All of the above tries were not successful. I have no idea what else to try and would be grateful for any further hints.

Regards,

Edited the content to hide personal information.
Acer-Samuel