Aspire laptop needs password for BIOS

Theater88
Theater88 Member Posts: 7 New User
edited October 2023 in 2020 Archives
Please can someone help me, how to get bios password for my laptop? I live in Bosnia and I bought Laptop in Montenegro. During this pandemic, I am not able to go to the store where I bought it...And I really need to install windows, since my system crashed. 
I tried to contact acer chat support, but I was waiting 3 times for an hour to be next in line, and then they just disconnect (that is really uncool) . 
Can someone help me get pass? Thanks

Answers

  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Sorry, you'll have to phone the store where you bought it and ask them for the password as they might've set it. If not, you'll then have to arrange for ACER warranty service using your machine's serial number id (SNID). Jack E/NJ

    Jack E/NJ

  • Theater88
    Theater88 Member Posts: 7 New User
    Hey again, and thanks for replying. They told that they didn't set any password.
    Problem is that I have one more year warranty from the store, but when I enter my SNID , it says that my warranty expired. I bought it less than a year ago.
    What and how I need to do to get that password, please? I am working with that laptop and it is pretty urgent for me to have is asap. 


  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    The store might've sold returned merchandise if the warranty expired. The store owes you an explanation. Jack E/NJ

    Jack E/NJ

  • Theater88
    Theater88 Member Posts: 7 New User
    So, in the case that warranty expired, I can throw my laptop because you cant give me a password, right? Man, that would be so unforgivable... I just don't believe that company like Acer would let thing like that happen. 
  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Who did you buy the machine from? Jack E/NJ

    Jack E/NJ

  • Theater88
    Theater88 Member Posts: 7 New User
    Tehnomax , Montenegro
  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Go to this link https://www.tehnomax.me/kontakt and fill out and send the the kontakt forma. Ask them to explain why the one-year ACER warranty has expired from a machine they sold to you less than a year ago. Jack E/NJ
     



    Jack E/NJ

  • Theater88
    Theater88 Member Posts: 7 New User
    Well , they are not answering... And btw, they said I have 2 year guarantee. 
    Pls tell me is there any chance for me to get this pass from the acer. I can send serial number, pictures, reciet... 
  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    You'll have to try to phone and email the Service&Support section contacts in this link https://www.acer.com/ac/en/SI/content/service-contact But the lockdown may be affecting their response time too just like it is in many places all over the world. Sorry. Jack E/NJ

    Jack E/NJ

  • It is really not allowed to post any unlocking method here in the community. However, I already verified that for some models, there was an update of the bios that removed the password, since it had not been created by the user. What is the exact model of the notebook? Example AN515-51-75KZ. If there is no update of the bios that removes the password, you should contact acer, as already informed by colleague jacke.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Theater88
    Theater88 Member Posts: 7 New User
    It is really not allowed to post any unlocking method here in the community. However, I already verified that for some models, there was an update of the bios that removed the password, since it had not been created by the user. What is the exact model of the notebook? Example AN515-51-75KZ. If there is no update of the bios that removes the password, you should contact acer, as already informed by colleague jacke.
    Well, that update would be awesome...I will check for sure. Model is A717-71G-54NK
  • What is the version of the bios? If updating the bios does not solve the problem, you should contact acer technical support: https://www.acer.com/ac/pt/BR/content/support-product/7297?b=1
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Theater88
    Theater88 Member Posts: 7 New User
    egydiocoelho said:
    What is the version of the bios? If updating the bios does not solve the problem, you should contact acer technical support: https://www.acer.com/ac/pt/BR/content/support-product/7297?b=1
    It's 1.13
  • If updating the bios does not solve the problem, you should contact acer technical
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Samuel-Acer
    Samuel-Acer Moderator Posts: 707 Moderator
    Hi @Theater88

    Unfortunately we do not allow/provide direct support or discuss any steps on unlocking BIOS passwords or bypassing of security features. (Please check/ review our Acer Community User Agreement) 

    We recommend contacting your local Acer support for better assistance.

    Note: We will be closing this thread. 

    Thanks,
    Acer-Samuel
This discussion has been closed.