Helios 700 wont turn on

zytukin
zytukin Member Posts: 5

Tinkerer

edited November 2023 in 2020 Archives
Just got the laptop from amazon last Wednesday, it isn't even a week old yet and has had very little use since then besides adding the hard drives and ram from my old laptop and setting it up for gaming and work use with my documents and programs.  Last use was last night for some work related stuff (scanning some reciepts).

Tried to turn it on today and nothing happens.  Battery led is blue when plugged in but the power button doesn't do anything at all.  Holding it for 15 secs has the lights flash and still wont turn on.  Unplugging the charger and holding down the battery reset for 30 secs did nothing and even opened it up and unplugged the battery for a few mins.

Still, nothing happens at all when trying to turn it on.

Answers

  • what is the exact model? example an515-51-75kz. Can you still exchange the notebook with the seller?
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  • zytukin
    zytukin Member Posts: 5

    Tinkerer

    what is the exact model? example an515-51-75kz. Can you still exchange the notebook with the seller?
    P717-71-7091

    Yep, have until the end of May to return it to Amazon and still have all the packaging to return it in.  If it's not an easy solution, you can bet I'll exchange it for being defective (which happens even with the best products) before worrying about sending it in for warrenty service.

    Side note, also tried removing the hard drives and ram I added and it still wouldn't turn on.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • zytukin
    zytukin Member Posts: 5

    Tinkerer

    Did that, even unplugged the battery for 10 mins.
  • You said at the beginning of the topic, that you added a hard drive and ram. What happens when you disconnect all devices and then test each device individually?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • StevenGen
    StevenGen ACE Posts: 12,868 Trailblazer

    Give us more details on as you say: "adding the hard drives and ram from my old laptop"? Did you add a boot e.g. M.2 or 2.5 inch SSD hard drive or slave? The Predator PH717-71-7091 takes either an M.2 or 2.5 inch drives with the following compatibility:

    ·        M.2 SSD • PCIe NVMe Gen 3 • 2,000 MB/s Read, 1,700 MB/s Write

    ·        2.5-inch internal SSD • SATA 6.0Gb/s • 560 MB/s Read 510 MB/s Write

    What type of RAM did you add, did you add incompatible RAM as the compatible RAM is:

    ·        Standard - DDR4 PC4-21300 • CL=19 • Single Ranked • x8 based • Unbuffered • NON-ECC • DDR4-2666 • 1.2V • 1024Meg x 64 •

    ·        Gaming - DDR4 PC4-25600 • CL=16 • Unbuffered • NON-ECC • DDR4-3200 • 1.35V • 1024Meg x 64 •

    Give us the exact details of these components that you have added to the Predator PH717-71-7091, as its very hard to advise you if you don’t get us exact details of what you have added and done! There are allot of variables that could go wrong and/or you could have done some other damage while opening the Predator PH717-71-7091. Because and for a new laptop, its very unusual for this to happen as a new laptop just doesn’t go dead.


  • zytukin
    zytukin Member Posts: 5

    Tinkerer

    First day I had the laptop I added the 16gb ddr4 (pc4-2133p), 1tb 2.5" sata (6gb/sec), and 256gb m.2 to the laptop from my few year old failing laptop.  Laptop immediatly detected and was working with the additions (including dual booting).  Copied all my documents from the old m.2 to the new one (mostly business documents) and reformatted the old m.2


    (Unrelated note, this forum seems not-so-compatible with cell phones, hard to tap the text entry box to move the curser without it thinking I want to insert a picture or whatever)
  • The colleague @SteveGen may be correct. If the notebook were mine, I would check if the problem is solved by testing each hardware individually. Also, have you ever tried to simply disconnect and reconnect the lition battery and the rtc battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • zytukin
    zytukin Member Posts: 5

    Tinkerer

    The colleague @SteveGen may be correct. If the notebook were mine, I would check if the problem is solved by testing each hardware individually. Also, have you ever tried to simply disconnect and reconnect the lition battery and the rtc battery?
    Left the charger disconnected and battery unplugged overnight and still refuses to power on.  Also tried without any of the stuff I added.

    Guess I'll just assume defective and exchange it for a new one when I get home next week.  No big deal, defects happen.  GPU's, cpus, motherboards, etc, any component can have a defect and arrive dead or fail after just a few days.

  • I have seen some users reporting similar problems and it was resolved by completely discharging the lithium battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)