Blue screen

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Betty55
Betty55 Member Posts: 2 New User
edited November 2023 in 2020 Archives
I have switched on my Acer Chromebook today
Sn:nxgc2ek003xxxxxxx
And it has a blue screen, how do I resolve  this.. thanks


[SN edited by moderator - Acer-karp]

Answers

  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    First try a forced power off by pressing and holding the power button. Once it's fully off release the button, wait a few seconds the try and turn it on again.
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  • Betty55
    Betty55 Member Posts: 2 New User
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    I have tried that several times
    Plus power up button and refresh button together?
    Also tried reset
    Nothing shows but blue screen?
  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    Are you still in warranty? I don't think I've seen this before...
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