Acer Aspire F5 - 572 Webcam not working

MercV
MercV Member Posts: 6

Tinkerer

edited October 2023 in 2020 Archives
Hi, my webcam is not working correctly. The power light comes on, but there is no video.
I have tried uninstalling the driver and reinstalling from the updater to no avail.
Can anyone suggest an option please?

Video Capture Devices
Number of Devices: 1
---------------------
           FriendlyName: HD WebCam
               Category: Camera
           SymbolicLink: \\?\usb#vid_0bda&pid_57cc&mi_00#6&22cc018c&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
               Location: Front
               Rotation: 0
           Manufacturer: Microsoft
             HardwareID: USB\VID_0BDA&PID_57CC&REV_0004&MI_00,USB\VID_0BDA&PID_57CC&MI_00
             DriverDesc: USB Video Device
         DriverProvider: Microsoft
          DriverVersion: 10.0.18362.693
      DriverDateEnglish: 6/21/2006 00:00:00
    DriverDateLocalized: 21/06/2006 12:00:00 AM
                Service: usbvideo
                  Class: Camera
          DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
            ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
            ProblemCode: No Problem
  BusReportedDeviceDesc: HD WebCam
                 Parent: USB\VID_0BDA&PID_57CC\200901010001
      DriverProblemDesc: n/a
           UpperFilters: n/a
           LowerFilters: WdmCompanionFilter
                  Stack: \FileSystem\bdprivmon,\Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
      ContainerCategory: n/a
          SensorGroupID: n/a
                   MFT0: n/a
                   DMFT: n/a
    CustomCaptureSource: n/a
  DependentStillCapture: n/a
     EnablePlatformDMFT: n/a
              DMFTChain: n/a
 EnableDshowRedirection: n/a
     FrameServerEnabled: n/a
        AnalogProviders: n/a
             ProfileIDs: n/a

Answers