Acer Aspire F5 - 572 Webcam not working

Hi, my webcam is not working correctly. The power light comes on, but there is no video.
I have tried uninstalling the driver and reinstalling from the updater to no avail.
Can anyone suggest an option please?

Video Capture Devices

Number of Devices: 1

---------------------

FriendlyName: HD WebCam

Category: Camera

SymbolicLink: \\?\usb#vid_0bda&pid_57cc&mi_00#6&22cc018c&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

Location: Front

Rotation: 0

Manufacturer: Microsoft

HardwareID: USB\VID_0BDA&PID_57CC&REV_0004&MI_00,USB\VID_0BDA&PID_57CC&MI_00

DriverDesc: USB Video Device

DriverProvider: Microsoft

DriverVersion: 10.0.18362.693

DriverDateEnglish: 6/21/2006 00:00:00

DriverDateLocalized: 21/06/2006 12:00:00 AM

Service: usbvideo

Class: Camera

DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

ProblemCode: No Problem

BusReportedDeviceDesc: HD WebCam

Parent: USB\VID_0BDA&PID_57CC\200901010001

DriverProblemDesc: n/a

UpperFilters: n/a

LowerFilters: WdmCompanionFilter

Stack: \FileSystem\bdprivmon,\Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

ContainerCategory: n/a

SensorGroupID: n/a

MFT0: n/a

DMFT: n/a

CustomCaptureSource: n/a

DependentStillCapture: n/a

EnablePlatformDMFT: n/a

DMFTChain: n/a

EnableDshowRedirection: n/a

FrameServerEnabled: n/a

AnalogProviders: n/a

ProfileIDs: n/a

Accepted answers

All comments

GAMING6698

@MercV
Hd webcam showing under camera in device manager?

Try to run window apps troubleshoot from settings →update&security→troubleshoot in left pane→clicking on window apps and run

MercV

GAMING6698, II did as you suggested and ended up chatting to someone from support who directed me to the acer driver site to update bios etc. unfortunately nothing has worked as yet.

GAMING6698

@MercV
Norton security or any antivirus installed?

MercV

@GAMING6698
I have Bitdefender installed, but it doesn't seem to be blocking it at all.
I stop all protection and it still didn't work????

GAMING6698

@Merv

Click on window icon seaech Camera and right click on the camera app result
Under right-click context menu select App settings
Under camera app settings, scroll and locate & hit the reset button
Confirm your action by selecting the reset button and again

After doing above steps make sure you give permission go to settings and click on the Privacy category. Select Camera under the App permissions section on the left. On the right panel, you have to turn on the setting “Allow apps to access your camera“. Scroll down to locate the Camera app and grant permission for it to access the webcam.

That’s it. Now check and see if Windows 10 Camera app is working.

MercV

@GAMING6698, thanks just tried that twice, still no good.

GAMING6698

@MercV
Go to device manager→right click on your HD WebCam→select uninstall
After uninstalling restart system, window will automatically install again
Open camera after restarting

MercV

Thanks @GAMING6698, i have already tried this a couple of times. No go.
I may have to do a factory reset of the laptop?
I have connected a external webcam and have been able to get it to work, but it is very old.

GAMING6698

@MercV
registry edit might be among the best fixes. Edit the registry as follows.

First, open Run with the Windows key + R hotkey. Then users can open the Registry Editor by entering regedt in Run and clicking OK.
Open this registry path in the Registry Editor:
- <strong>HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftWindows Media Foundation</strong>
Double-click Windows Media Foundation on the left of the Registry Editor.
Right-click a space on the right of the Registry Editor’s window and select New > DWORD (32-bit) Value.
Enter EnableFrameServerMode as the title for the new DWORD.
Then double-click EnableFrameServerMode to open the window in the shot directly below.
Input 0 in the Data value text box, and click the OK button.
Navigate to: HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432Node > Microsoft > Windows Media Foundation > Platform.
9. Repeat steps 4-6 if you own the 64-bit version of Windows.
10. Restart your PC to update those changes.

MercV

Thanks again @GAMING6698, but it still is not working. ????? looking at resetting now.

GAMING6698

@MercV do these steps-
1)make sure window is completely updated
2)Open device manager →right click on HD webcam then select update driver

(You can reset if above option not working)

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