How do I get past the set up screen?

stilllearning
stilllearning Member Posts: 2 New User
edited November 2023 in 2020 Archives
I have an aspire R laptop and was going to give it to my son, so I decided to do a factory reset on it to wipe everything. After doing so, I can no longer get past the set up screen. It asks me to pick a time zone, then a WiFi network and once I connect to my WiFi the laptop it says "just a moment" with the loading circle, and then it just restarts and takes me back to the setup screen to pick a time zone again. After I pick the time zone again the next screen says "why did my laptop restart?" and gives 4 steps to continue with setup. After following the steps (plugging in laptop, connecting to a network, etc.) It goes back to the loading circle and restarts again and takes me back to time zone screen and it just keeps doing so. I've tried doing another factory reset twice where it completely wipes the drive and uninstalls and re-installs windows, I've tried going into the UEFI settings and picked to select everything back to default configurations, I've also done the auto repair option so it can self diagnose itself and then it just says "system did not shut down correctly". I don't know what else to do, the laptop is only 3 years old and I've hardly ever used it except for school work and taxes. Someone please help me. 

Answers

  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Turn the machine of by pressing and holding the power button. Then remove the charger. Then insert a paperclip into the battery reset pinhole on the bottom or back for about 10 seconds. Then plug the charger back in. Then press and hold the ALT and F10 keys. While still holding the two keys, press the power button to turn the machine back on. A recovery should appear similar to what you tried earlier. But this time, first cross your fingers. Only then click on the "remove everything" option to see what happens. Jack E/NJ


    Jack E/NJ

  • stilllearning
    stilllearning Member Posts: 2 New User
    JackE said:
    Turn the machine of by pressing and holding the power button. Then remove the charger. Then insert a paperclip into the battery reset pinhole on the bottom or back for about 10 seconds. Then plug the charger back in. Then press and hold the ALT and F10 keys. While still holding the two keys, press the power button to turn the machine back on. A recovery should appear similar to what you tried earlier. But this time, first cross your fingers. Only then click on the "remove everything" option to see what happens. Jack E/NJ


    Unfortunately, that process didn't work either. :( Thank you though. Just going to have to have to keep messing with it.