Acer A514 laptop: HDMI problem

KallakuriPrasad
KallakuriPrasad Member Posts: 5 New User
edited October 2023 in 2020 Archives
hi All, Recently i bought an acer laptop and we have issue with HDMI connection.
When being connected to TV, the screen come up only once and it goes off.
I have checked the HDMI wire thoroughly and works very fine with other laptops.

Please help here

Answers

  • JackE
    JackE ACE Posts: 45,203 Trailblazer
    >>>the screen come up only once and it goes off.>>>

    Try repeatedly pressing FN+F5 toggle key to see if the TV reappears. Jack E/NJ

    Jack E/NJ

  • KallakuriPrasad
    KallakuriPrasad Member Posts: 5 New User
    Hi Jack, The screen reappears by pressing FN +F5, however it is not stable.
    (ie.,) TV screens comes on and off. Please support.
  • JackE
    JackE ACE Posts: 45,203 Trailblazer
    Is the TV screen stable if the laptop screen is toggled off with FN+F5? Jack E/NJ

    Jack E/NJ

  • KallakuriPrasad
    KallakuriPrasad Member Posts: 5 New User
    Yes, The TV screen is stable with no input.(blank screen)
  • JackE
    JackE ACE Posts: 45,203 Trailblazer
    Sorry, that's not what I meant. The FN+F5 should toggle thru 3 screen options

    (1) Laptop on, TV on.
    (2) Laptop on. TV off.
    (3) Laptop off, TV on.

    Is the TV screen stable in toggle #3?

    Jack E/NJ

    Jack E/NJ

  • KallakuriPrasad
    KallakuriPrasad Member Posts: 5 New User
    Hi Jack, I did check your suggested options now.
    TV screen is not stable in toggle #3 mode.
  • JackE
    JackE ACE Posts: 45,203 Trailblazer
    >>>hi All, Recently i bought an acer laptop>>>I have checked the HDMI wire thoroughly and works very fine with other laptops.

    If toggle #1 mode (laptop on, TV on) is also not stable, quickly return the laptop to the vendor as defective for an refund or exchange before the vendor's RMA returns policy expires. Usually only a few weeks. ACER warranty repair service will take longer. Jack E/NJ

    Jack E/NJ

  • Joe9844
    Joe9844 Member Posts: 579 Seasoned Specialist WiFi Icon
    What do you mean "stable"?

    Is it after 5 minutes and the screen goes to sleep? Time it with a watch.
  • KallakuriPrasad
    KallakuriPrasad Member Posts: 5 New User
    The tv screen is flickering since the time I connect and disconnect the HDMI cable from laptop
  • Joe9844
    Joe9844 Member Posts: 579 Seasoned Specialist WiFi Icon
    edited April 2020
  • JackE
    JackE ACE Posts: 45,203 Trailblazer
    First, try to reduce resolution and refresh rate of the HDMI connection in ControlPanel's display section. If that doesn't work, try to rule in or rule out a hardware issue by shutting the machine off. Then press and hold the ALT+F10 keys while turning the machine back on. A recovery screen should appear as in the video below. Select the remove everything factory reset. Then make sure SystemProtection is turned on in ControlPanel's restore point app. If the screen still flickers, return it to the vendor as defective for a refund or exchange ASAP. Jack E/NJ


    Jack E/NJ