acer swift 3 sf314-54g bsod

choziemee
choziemee Member Posts: 2 New User
edited November 2023 in 2020 Archives
I have an Acer Swift 3 sf314-54g and really angry with this laptop, really waste of money, my spec with an Intel(R) Core i7 855u processor. It had Windows 10 1803 when I bought it. recently updated to Windows 10.

Since the update, my Intel(R) HD Graphics Family driver has been giving me issues. cant boot to OS, bsod reaaly annoying. 

When I looked into this issue, I found out that Windows 10 isn't completely compatible with this form of Intel graphics. Okay, no problem. I made sure the driver was updated, then looked online for work arounds.

One of the solutions suggested was to uninstall the driver, then reinstall it fresh. So, I did. I installed it, no issues. I downloaded the driver and it started installing.

At about 90% through the install, my screen went black, and the computer made the little "dingaling" noise it makes when removing and adding a new device. The computer was still on and otherwise functioning, but I couldn't see anything.

I left it alone for 10 minutes, in the event that it would turn back on. But the screen remained black. Occasionally I would see the blue light indicating activity flicker, but that was it.

I eventually decided to force shut down and power the computer back up. The Acer boot screen appeared, but instead of going to the login screen, it went go a black screen (no mouse). I have since tried forcing it off and starting it again several times, but I still get nothing but a black screen after the Acer screen. I still see occasional activity in the lights, but nothing big.

I have tried booting tk safe mode,disable Intel uhd 620 but it turns out Windows 10 doesn't have a way of doing that if you can't get to the login screen. I have tried hooking the laptop up to my TV, but I don't know how to get it to transfer without being able to login. I tried WinKey+P. I tried Fn+F keys. Nothing (and yes, my TV is on the correct "channel".

So, here is my problem. Black screen immediately after turning it on, giving me no option to log in. No access to remote screen. And no short keys seem to be working.

Please help! I have things on my computer that I don't want to lose, and I don't have the money for a new computer.

Answers

  • billsey
    billsey ACE Posts: 35,102 Trailblazer
    edited April 2020
    IIRC the SF314-54G uses the NVIDIA GeForce® MX150 for it's onboard graphics and the Intel only for the external port. It sounds as if something in the driver update changed the default to trying to use the HD 620 graphics instead. You should be able to boot into safe mode (which uses the Microsoft generic adapter settings, and fix the driver issues. Where did you get the Intel driver? Is it the one from the Acer support site (dated July of 2018)?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • choziemee
    choziemee Member Posts: 2 New User
    billsey said:
    IIRC the SF314-54G uses the NVIDIA GeForce® MX150 for it's onboard graphics and the Intel only for the external port. It sounds as if something in the driver update changed the default to trying to use the HD 620 graphics instead. You should be able to boot into safe mode (which uses the Microsoft generic adapter settings, and fix the driver issues. Where did you get the Intel driver? Is it the one from the Acer support site (dated July of 2018)?
    Thanks for our reply, I tried safe mode and installed the driver from Acer and intel site, its always show black screen after reboot, I could enter windows with this solution, installed the intel and Nvidia driver from Acer site, disabled the intel UHD 620 in device manager, but yeah graphics mode in this mode not optimize. Is there any suggestion what version of intel driver I could use in Windows 10 1803??
     I already tried :
    VGA_Intel_23.20.16.4973_W10x64_A (From Acer Site)
    VGA_Intel_24.20.100.6195_W10x64_A
    VGA_Intel_22.20.16.4771_W10x64_(Kabylake)
    igfx_win10_100.7985 (From Intel Site)
    VGA_nVidia_23.21.13.8873_W10x64_A (From Acer Site)

  • billsey
    billsey ACE Posts: 35,102 Trailblazer
    Stick with the ones from the Acer site, the Intel and NVIDIA aren't optimized for your laptop. Make sure the NVIDIA driver has been installed, then remove the generic display and reboot. It should come up with the NVIDIA display then.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.