Cant load or reset my acer model pa-1450-26 and I can't, it wont let me

JaseH
JaseH Member Posts: 2 New User
edited November 2023 in 2020 Archives
When trying to reset my laptop it says "there was a problem resetting your pc" I've tried resetting it each way and the startup repair couldn't repair my pc. When trying to just load up my laptop it just automatically brings up "preparing" and brings up the blue screen with the options. This all started when I was at the desktop and I clicked reset everything then at 79% it said sorry we couldn't do that then I shut it off and turned it back on then the logo loop happened fixed that and couldn't load up to the login stuff or even reset my laptop then I powered it off 3 times and now I'm stuck with the "preparing loop". I just want to reset and start fresh

Answers

  • billsey
    billsey ACE Posts: 35,102 Trailblazer
    Which OS version are you running? Since the reset failed it is probably easiest at this point to reinstall the OS from scratch using a Windows install flash drive. You can download the image from Microsoft and create the flash drive with Rufus, but you need the same type of Windows, example Windows 10 Home 64bit.
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  • JaseH
    JaseH Member Posts: 2 New User
    billsey said:
    Which OS version are you running? Since the reset failed it is probably easiest at this point to reinstall the OS from scratch using a Windows install flash drive. You can download the image from Microsoft and create the flash drive with Rufus, but you need the same type of Windows, example Windows 10 Home 64bit.
    Thank you do you know how we could find the product key so we could do the USB thingy? Like is there a way we could find it in the command prompt or? 
  • billsey
    billsey ACE Posts: 35,102 Trailblazer
    I'm not having any luck looking up specs on a PA-1450, so I'm assuming the number is just a different one than the model number. Did it originally come with Windows 8, 8.1, 10? If so you have UEFI boot and the license key is stored in the BIOS/UEFI files. No problem there with a reinstall. If it originally came with Windows 7, but either after Windows 8 was released or just prior to, it might have a UEFI BIOS and the same applies. If it came with an earlier OS originally then the key was probably on a sticker on the machine but installing the current OS might want a key.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.