Where can I get my laptop fixed

BiffByte
BiffByte Member Posts: 2 New User
edited October 2023 in 2020 Archives
Screen stopped working after 4 months.  Cannot reach service thru the phone or website.  Where can I take it to get it fixed?  How come acre will not pick up the phone or respond to my service requests?  Waited on hold for over 30m with no pickup.  Also no response from my online service request in over 24h.  I really need this fixed asap

Answers

  • Jack22
    Jack22 ACE Posts: 4,231 Pathfinder
    @BiffByte
    If your unit is under warranty than check the below link to contact Acer
    http://www.acer.com/worldwide/support/
    you can find the number in the above link to contact or in the link you can find self help where you can create a case for repair
    Click on 'Yes' if the comment answers your question!
  • BiffByte
    BiffByte Member Posts: 2 New User
    I have called the number.  Nobody answers.  I filled out the support request.  Zero response.  Not even an email letting me know they got my request.  I know they got it because if I try to file another support request, it says there is already one pending for that serial number.  I just want to k ow where I can take it to get it fixed even if I have to pay for it.  I am working from home and I need it fixed asap
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,598 Guru
    edited April 2020
    Hi BiffByte, We are sorry you are having this issue and was not able to get a response from Acer support. Here are ways to contact support in the US/Canada region, please let us know if this is the number you used to contact support, if so, please feel free to send the SN for your unit in a private message to further assist you. Unfortunately do to COVID-19, the wait or response might take longer then usual. We apologize for the inconvenience. Phone: 1-866-695-2237 Available 24/7 - US and Canada Español Disponible Live Chat: (Available 5AM-2AM CST - US and Canada): Click to Chat
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.