My Webcam is not working!!

ChiragAgarwal · April 2020

Here's the error message I receive on the Camera App-
0xa00f4271<media capture failed event>(0x80070018)
I have the Acer Predator Helios 300 PHP315-51
I cant locate it either on the device manager
My windows is up to date
Please help

GAMING6698 · April 2020

@ChiragAgarwalstep A

click on window icon thenEnter troubleshoot in the search box, and click Troubleshoot settings.
Next, select the Microsoft Store App troubleshooter within the Settings window that opens.
Then click the Run this troubleshooter button.
Thereafter, users can go through the resolutions provided by the troubleshooter.
Restart Window and check

STEP B

Click on window icon Camera app and right click on the camera app result
Under right-click context menu select App settings
Under camera app settings, scroll and locate & hit the reset button
Confirm your action by selecting the reset button and again

After doing above steps make sure you give permission go to settings and click on the Privacy category. Select Camera under the App permissions section on the left. On the right panel, you have to turn on the setting “Allow apps to access your camera“. Scroll down to locate the Camera app and grant permission for it to access the webcam.

That’s it. Now check and see if Windows 10 Camera app is working.

STEP C

There is norton antivirus that comes preinstalled on acer laptop follow these step i know because antivirus installed in my laptop also

Start Norton (click on window icon search norton click on it)
If you see the My Norton window, next to Device Security, click Open.
In the Norton main window, click Settings.
In the Settings window, click SafeCam.
In the SafeCam window, move the SafeCam Feature switch to Off

This is feature is on by default you need to turn off

STEP D

click on window icon enter camera in its search box.
Select Camera privacy settings in search results to open the window shown directly below.
If that window states Camera access to this device is off, users will need to click Change and toggle the Camera access for this device option on.
Then turn the Allow apps to access your camera option on.
Check that the webcam app you’re trying to utilize the camera with are also enabled under the Choose which apps can access your camera subheading.
Restart Windows after adjusting camera settings.

STEP E

registry edit might be among the best fixes. Edit the registry as follows.

First, open Run with the Windows key + R hotkey. Then users can open the Registry Editor by entering regedt in Run and clicking OK.
Open this registry path in the Registry Editor:
- <strong>HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftWindows Media Foundation</strong>
Double-click Windows Media Foundation on the left of the Registry Editor.
Right-click a space on the right of the Registry Editor’s window and select New > DWORD (32-bit) Value.
Enter EnableFrameServerMode as the title for the new DWORD.
Then double-click EnableFrameServerMode to open the window in the shot directly below.
Input 0 in the Data value text box, and click the OK button.
Restart Windows after editing the registry AND CHECK

Step F

Click on window icon search cmd then run cmd as administrator then copy these commands together and paste there in cmd

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution
SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Wait till the task is complete! Press enter key again to continue. Close command prompt and check camera if not work then restart and check

ChiragAgarwal · April 2020

GAMING6698 said:

@ChiragAgarwalstep A
click on window icon thenEnter troubleshoot in the search box, and click Troubleshoot settings.
Next, select the Microsoft Store App troubleshooter within the Settings window that opens.
Then click the Run this troubleshooter button.
Thereafter, users can go through the resolutions provided by the troubleshooter.
Restart Window and check
STEP B
Click on window icon Camera app and right click on the camera app result
Under right-click context menu select App settings
Under camera app settings, scroll and locate & hit the reset button
Confirm your action by selecting the reset button and again
After doing above steps make sure you give permission go to settings and click on the Privacy category. Select Camera under the App permissions section on the left. On the right panel, you have to turn on the setting “Allow apps to access your camera“. Scroll down to locate the Camera app and grant permission for it to access the webcam.

That’s it. Now check and see if Windows 10 Camera app is working.
STEP C
There is norton antivirus that comes preinstalled on acer laptop follow these step i know because antivirus installed in my laptop also
Start Norton (click on window icon search norton click on it)
If you see the My Norton window, next to Device Security, click Open.
In the Norton main window, click Settings.
In the Settings window, click SafeCam.
In the SafeCam window, move the SafeCam Feature switch to Off
This is feature is on by default you need to turn off
STEP D
click on window icon enter camera in its search box.
Select Camera privacy settings in search results to open the window shown directly below.
If that window states Camera access to this device is off, users will need to click Change and toggle the Camera access for this device option on.
Then turn the Allow apps to access your camera option on.
Check that the webcam app you’re trying to utilize the camera with are also enabled under the Choose which apps can access your camera subheading.
Restart Windows after adjusting camera settings.
STEP E

registry edit might be among the best fixes. Edit the registry as follows.
First, open Run with the Windows key + R hotkey. Then users can open the Registry Editor by entering regedt in Run and clicking OK.
Open this registry path in the Registry Editor:
<strong>HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftWindows Media Foundation</strong>
Double-click Windows Media Foundation on the left of the Registry Editor.
Right-click a space on the right of the Registry Editor’s window and select New > DWORD (32-bit) Value.
Enter EnableFrameServerMode as the title for the new DWORD.
Then double-click EnableFrameServerMode to open the window in the shot directly below.
Input 0 in the Data value text box, and click the OK button.
Restart Windows after editing the registry AND CHECK
Step F

Click on window icon search cmd then run cmd as administrator then copy these commands together and paste there in cmd

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution
SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Wait till the task is complete! Press enter key again to continue. Close command prompt and check camera if not work then restart and check

Thanks for the speedy Reply.
Unfortunately, none of the steps mentioned above fixed the problem.
Can this be a hardware issue?

GAMING6698 · April 2020

@ChiragAgarwal
Go to device manager→click on your desktop name then click on action and select scan for hardware changes then restart system and check

ChiragAgarwal · April 2020

GAMING6698 said:

@ChiragAgarwal
Go to device manager→click on your desktop name then click on action and select scan for hardware changes then restart system and check

This also didn't work

GAMING6698 · April 2020

@ChiragAgarwalSome problems can be fixed by signing out of your account and then signing back in. Press Ctrl+Alt+Delete and select Sign out. Once you’ve signed out, sign back in to your account.