Nitro 5 hard disk is missing

jay05
jay05 Member Posts: 3 New User
edited December 2023 in 2020 Archives
My Nitro 5's 1TB hard disk is missing not showing both on Disk Management and BIOS, the problem is that we had important docs saved on it, hope you can help me with this issue.

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Answers

  • jay05
    jay05 Member Posts: 3 New User
    Thank you batmalin for your response, I got my screen shot below is that right that the 1tb hdd is not listed?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Yep only 256gb ssd is visible
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • jay05
    jay05 Member Posts: 3 New User
    Thank you for confirming! I think I will let acer fix the issue since it is pretty brand new and under warranty. But do have a question do have an idea I we were able to recover those date saved on it?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Hi, you could try but if its a dead controller you have to send it to a data recovery company and they charge a lot, so id depends from many variables including how important is the data for you.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158